The driver was very polite but the ticket guy was very rude to us. He didnt let us take our numbered seats as he wanted to put his bags there. It was very disappointing. You should reconsider hiring more polite employees. The driver had to apologize on behalf of him many times!
I booked a ticket on Friday morning the 13th of July and my overnight bus from Riga was a few minutes late so I missed my TOKS bus. I got their next bus and had to pay in full again which is a very poor service
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