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  • Adults Over 12 y.o.
  • Childs From 2 to 12 y.o.
  • Infants Without seat

ТЕРНВОЯЖ ПП / ПП ТЕРНВОЯЖ

Total ratings: 306 Rating: 3,1
Vehicle: 3,1
Service staff: 3,3
Price and quality: 3,0

Traveler reviews of carriers

  • 1,0
    Kryvyi Rih - Warsaw

    We are very, very disappointed about the whole trip! The drivers were very impolite to the passengers, they did not take care of them at all, regardless of the fact that among the passengers were women with babies and small children. The arrival in Warsaw was 5 hours later than planned (14.30 p.m. instead of 10.10 a.m.), so we missed our flight to Berlin! We will never choose this company in the future, and we will tell our friends the whole truth recommending them to avoid this company when booking bus trips to Ukraine!

    ТЕРНВОЯЖ ПП / ПП ТЕРНВОЯЖ13.10.2022

    Доброго дня. Зі слів пасажира(Водії були дуже неввічливі до пасажирів, вони взагалі не доглядали за ними, незважаючи на те, що серед пасажирів були жінки з немовлятами та маленькими дітьми. )В нас нема в автобусі послуги догляду за пасажирами,Щодо прибуття до місця призначення м.Варшава час прибуття у зв"язку із чергами на кордоні,не відповідає зазначеному часу у квитку. Орієнтовний час у дорозі, інформація про зупинки і очікуваний час прибуття в кінцевий пункт маршруту відображаються на нашому сайті в розкладі рейсів і завжди вказані в квитках.

    У той же час, в дорозі бувають випадки, які складно передбачити: непередбачена затримка автобуса в зв’язку з ситуацією на дорозі, перетином державних кордонів або технічними проблемами.

    Ми настійно рекомендуємо закладати додатковий час в поїздці і не планувати пересадку на інший рейс або вид транспорту менш ніж через 2 години при внутрішніх рейсах і менш ніж через 8 годин при міжнародних рейсах.

  • 1,0
    Zhytomyr - Krakow

    I was travelling from Zhytomyr (19:10) to Krakow (08:00). The bus came at 21:00, so it was 2 hours late. Than I should do a change in Lviv, bur originally bus was direct to Krakow without bus change. Because problems with chauffeurs of our bus, most of people had to cross the border on foot. The bus can’t cross the border because of chauffeurs. And they didn’t give us our money back. At 9:00 I was on the Polish side, but I can’t move by foot, only with a vehicle. So I should go by train, then pay for a taxi. I came to Krakow at 15:00!!! Instead of 09:00. I had a flight at 16:45.

    The wc in the bus didn’t works, there were no wifi and no rosette.

    Nobody recommend this bus and don’t believe in time at the timetable, you won’t be at the time.

  • 1,0
    Lviv - Bydgoszcz

    I have never traveled with such a bad bus. The conservation, services, comfort was too bad

  • 1,0
    Chortkiv - Ternopil

    the bus never came to chortkiv i had to book another bus

    INFOBUS Administrator of the 01.09.2020

    Hello,martinson!

    Please clarify whether you have contacted the contacts indicated in the ticket?

  • 1,3
    Warsaw - Kyiv

    I was travelling from Warsaw to Kiev. I am Ukrainian citizen, and I was travelling with my Colombian husband to visit my family in Ukraine.

    Both of us live and work in France. Since there is the travel restrictions due to COVID-19, our flight was cancelled and we decided to take the bus, to be sure we will actually get to Ukraine.

    THIS COMPANY'S BUS DRIVER WAS THE WORST. First of all, he was very rude. He started yelling at my husband in Russian, not even realising that he is a foreigner. I am not exaggerating. He was very rude with me as well. I don't understand why to treat people like that, moreover without any reason.

    I will not recommend this company. I have been travelling with Ecolines before, and nothing like that ever happened. This time I decided to save 20 EUR on the ticket. And it was not worth it.

    The bus was ANCIENT. No Wi-Fi, no charger next to the seat, no air conditioning. No, most importantly, no ventilation. The driver turned on the heater at night, and never switched it off. By the morning everyone was melting. Uff. Bad experience.

  • 4,0
    Lviv - Katowice

    Good drivers, very calm

    10 hours on Ukrain border was very stressfull but everyfing was o.k.

    ТЕРНВОЯЖ ПП / ПП ТЕРНВОЯЖ15.05.2019

    we are glad that the trip you liked, but unfortunately, we can not influence the speed of the passage of the border.

  • 2,0
    Warszawa - Lviv

    We were in trip 6, 5 hours from Warszaw to the border with Ukraine. 6, 5 hours!!!! To long! !! Why.? We had just one stop for 15 min.

    Into the bus was strange small. Not nice.

    Heating was so strong, that we opened sunroof. Because driver can't fix it.

    Just driver was friendly. It is all what was good.

    INFOBUS Administrator of the 05.02.2019

    Hello!

    We are very sorry for the inconvenience of travel .

    * Due to the traffic jams, repair works, adverse weather conditions, customs delays (at the border crossing), or an unexpected vehicle malfunction scheduling

    variance is possible. Such cases is a result of an irresistible obstacles and could not be affected by the carrier company. Please note that in cases of routes with the

    disorganized transfers, the carrier company is not responsible for the delays described above. Hope for understanding!

  • 5,0
    Львов - Тернополь

    I must say that I am very happy with the service provided by Infobus. Big thanks to the bus driver too. Our flight from Wroclaw to Lviv was delayed and if bus driver was not so kind to phone us and check where we're are and agree on pickup point - we’d not be able to make it on time.

    That was very good service, well done.

    Kind regards

    Iwan Gardecki

    INFOBUS Administrator of the 04.02.2019

    Dear INFOBUS customer,

    Thank You for Your reply.

    We do our best to provide a decent service to the client and make the communication between the carrier and the passenger as effective as possible.

    Thank you for using the system INFOBUS and look forward to further cooperation.

  • 2,0
    Lviv - Krakow

    Bus drivers were not friendly.

  • 1,0
    Lviv - Krakow

    16 hours took to make 500km. The worst bus trip in my life. Never taking this company again. Got stuck in the border between Ukraine and Poland for 9 hours, they didn’t even let us go out of the bus to go to the bathroom (and the bus toilet wasn’t working). Thirty minutes after finally leaving the border, the bus stops claiming there’s a problem and we spent three hours in the middle of the road waiting for the chauffeurs to fix the problem. And to make it even worse there wasn’t any air conditioning inside the bus. Completely awful the experience. Rating one star because you can’t rate zero.

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