I was travelling from Warsaw to Kiev. I am Ukrainian citizen, and I was travelling with my Colombian husband to visit my family in Ukraine.
Both of us live and work in France. Since there is the travel restrictions due to COVID-19, our flight was cancelled and we decided to take the bus, to be sure we will actually get to Ukraine.
THIS COMPANY'S BUS DRIVER WAS THE WORST. First of all, he was very rude. He started yelling at my husband in Russian, not even realising that he is a foreigner. I am not exaggerating. He was very rude with me as well. I don't understand why to treat people like that, moreover without any reason.
I will not recommend this company. I have been travelling with Ecolines before, and nothing like that ever happened. This time I decided to save 20 EUR on the ticket. And it was not worth it.
The bus was ANCIENT. No Wi-Fi, no charger next to the seat, no air conditioning. No, most importantly, no ventilation. The driver turned on the heater at night, and never switched it off. By the morning everyone was melting. Uff. Bad experience.
( before i book the ticket, i called the customer service to ask if the bus will top in the airport and she said yes it will stop at airport but this was not true and i had to go to Krakow center then i had to book a train station to the airport which cost me 12 PLN i could avoid if i didn't take fake information from customer service.
i used the free call service in the website to make sure of this information and when the driver told me that he will not stop in airport i used my mobile phone to call again +48798475589 but this time they said that the bus will not stop at krakow airport.
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