This company is not reliable. Instead of a bus, they offered the passengers a minibus for a 500 km, cross-border trip. This vehicle did not have luggage compartment, therefore all massive bags and suitcases were located inside the passenger area, which is a violation of safety rules. Seat were not fitted for such a long journey. Senior people were simply tortured by this so-called carrier. Also, drivers did not know the road through the city and they did not have navigation, so the arrival was delayed by approximately half an hour.
I assume they should be deprived of their commercial license and I am personally never using them again.