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Possible reasons for the bus delay
When you travel, it happens that the bus may deviate from the schedule or the time of arrival. We'll tell you why this happens more often than not.
1. Complex traffic
It can be an accident, weather conditions, repair work on the roads, or a large number of cars.
2. Technical malfunction of the bus
For example, a flat tire. In most cases, drivers try to resolve such issues themselves promptly. If the problem cannot be fixed, they ask their company to send another vehicle or transfer passengers to a partner company's bus. You may also be offered to drive yourself to your destination. In this case, keep all receipts confirming additional expenses in order to obtain reimbursement from the carrier.
3. Waiting for passengers at one of the stops
If a group of passengers is going to ride the bus, the carrier may delay the departure at one of the stations due to people being late for boarding. This can happen when it is an organized transfer.
4. Force majeure situations in the bus cabin
For example, when a passenger becomes ill. In this case, an emergency stop is made to clarify the situation and consider the possibility of continuing the trip by this transport.
5. Border crossing
Although carriers set aside time for crossing the border when they schedule the bus, but during holidays or because of force majeure it is impossible to predict how long it will take to pass through customs control.
? If you organize a route with a transfer and your first transport is crossing the border, we recommend to take the ticket so that you have at least 6-8 hours before the next flight.
We advise you to plan your trip so that it goes without stress and delays!
Let your travels be calm and pleasant!
With care, INFOBUS.
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Elly 4.07.2023, 21:35
Can you bring a cat in a carrier?
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INFOBUS 5.07.2023, 12:32
Elly, good day.
Thank you for your question.
We have a wide selection of carriers and routes to a variety of destinations. There are a number of carriers that allow the transportation of pets and a number of carriers that prohibit passengers from taking their pets on the flight.
Therefore to help you find your desired option and provide detailed information about the conditions of carriage of pets (since each carrier has its own individual rules and conditions), we suggest you contact our support service https://infobus.eu/en/contacts.
We are always happy to answer all the questions our clients have, and we do our best to help you find convenient flights where animal transportation is allowed.
Please contact us. We look forward to seeing you as our customer.
Best regards, INFOBUS!
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Tatyana Stobbs 2.07.2023, 19:01
I bought the bus tickets from Lublin to Kovel to pick my Ukrainian parents. The journey time show 4hr 50 min. Is it including the border crossing or should i allow extra time? The reason i am asking we have got to catch another us back to lublin and the plane back the following day.
Thank you
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INFOBUS 3.07.2023, 14:49
Good day, Tatyana.
On our website, we provide approximate travel time. The route includes only 1 hour for border crossing.
Unfortunately, it is impossible to predict the time for border crossing, as it depends on a number of factors.
Therefore, if you have a subsequent transfer to another type of transport or are tied to the time of arrival, we recommend that you have +- 8 hours in reserve, as there are currently delays at the border.
If you have any additional questions, please do not hesitate to contact us. We will be glad to help you!
Best regards, INFOBUS!
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Ana Clara 27.04.2023, 19:19
Trabajan normalmente días feriados como el 1/5/23 tengo que ir a Catania
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INFOBUS 28.04.2023, 11:42
Buenas tardes, Ana Clara.
Sí, nuestra página web y nuestro servicio de atención al cliente están disponibles las 24 horas del día.
Si tiene alguna pregunta adicional, siempre puede ponerse en contacto con nuestro servicio de asistencia INFOBUS, disponible las 24 horas del día.
Nuestros operadores estarán encantados de responder a todas sus preguntas y ayudarle a elegir la mejor opción de viaje para usted.
Si tiene alguna pregunta, no dude en ponerse en contacto con nosotros. Estaremos encantados de ayudarle.
¡Saludos cordiales, INFOBUS!
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