TransBordeianu

Thank you very much for replay

Good day.

We are very sorry that you could not use the trip in the chosen direction. We did not receive any information about the flight delay, so we will send a corresponding appeal and request for compensation to the carrier. After receiving confirmation from the carrier, we will provide you with an answer regarding the situation and issue a refund.

We will do everything possible to promptly resolve the situation and return your funds.

Best regards, INFOBUS

Bus he arrive but you dont wont to coming and you dont call

I was at the bus station waiting. I arrived early and waited until 11:00 but did not see the bus come.

Dear passenger, the minibus was parked at the central bus station in Chernivtsi, next to the former toilets of the bus station. It would be good if you called to see where the minibus is. Instead, you chose not to call, but to write an untrue comment about the company. You made your reservation in short order and you could understand that for a confirmation it is good to call. You did not do this, so it is wise to improve communication in the future. The services of this company are VIP, many facilities are offered to clients and there has never been a dissatisfied client after being taken to the destination. I'm sorry for the situation that has arisen, but a phone call from you to the company's dispatcher would have solved everything. Thank you for your understanding and next time if you want to travel with our company, you will travel ABSOLUTELY FREE.

Thank you

Dear passenger,

The carrier reported that the route took place but allowed a refund. The funds have been refunded in our system. Expect the funds to be credited from your bank card from witch the payment was made.

Please note that the ticket contains the contact details of our 24-hour support service and the carrier's contact details.

We are always ready to help clarify information about the boarding place and bus details.

Please contact us at any time.

We wish you only positive trips in the future!

Sincerely, INFOBUS!