Carrier reviews LÜKS ISTANBUL TUR

The bus was late. But the main problem is that the bus passed the pick up point without stopping. It was our luck that we were standing outside and saw it passing without stopping. So after calling the centre, the bus returned back to the pick up station. The question is: if we were not so lucky to spot the bus passing, and missed it completely who will be responsible for all the refunding and time lost because we might have missed our flight from Bucharest? This was the worst trip and worst carrier ever!!! Also the call center when we asked for bus location and delay, they even did not bother to support or even remind the carrier to not forget passengers on his route!!!!

Bus was brand new with comfortable seats Drivers are helpful 18 hours of drive we’re not very exhaustive WiFi working but not all times I recommend to use this company it’s better than others

The trip was good, the bus left on time, the contact.person answered immediately with the exact pick up location. Throigh the ride we were served with water, tea, coffe, juice and cookies.

⭐ 1/5 – Worst Travel Experience, Complete Negligence The bus never arrived, and we were left waiting for hours in the middle of the night with absolutely no information, no warning, and no explanation. When we contacted the carrier, the situation became even worse. We were given an unreachable phone number, and after calling multiple times, the carrier stopped answering and turned off his phone. There was zero support when we needed help the most. We were two women alone at night, standing in front of a closed gas station, with no people around, in a country we do not know. The situation felt unsafe and frightening. Eventually, we had to call the hotel reception for help. Even the hotel staff had difficulty finding a taxi willing to come so late at night. Only after the receptionist explained that two women were waiting alone in the dark did a taxi finally agree to come. Because of this company’s failure, we were forced to pay extra money for a taxi, return to the hotel for safety, and then buy new tickets from another company the next day. This caused financial loss, emotional stress, fear, and wasted time. A transportation company should never abandon its passengers like this. This was not just poor service — it was dangerous negligence. I completely lost trust in this company and will never use or recommend it. Please think carefully before booking.

I received a message confirming the booking and my tickets, aldo saying that tje bus would arrive between 02.00 and 02.30 am. However, we waited (and we were freezing) until 03.30 am before the bus showed up. I tried to call all numbers, and a woman answered, but she could not speak english and could not communicate how much longer we had to wait. We were about to give up when the bus arrived.

Trip from Kiev to Bucharest by Luks was a smooth,comfy,not exaustive Refrigerator with good,cold water Free coffee,good working WIFI,charging outlets a lot of stops allowes you to walk,use toilet,eat Drivers are really good providing also customer service I will use this carrier in future

Thank you, wonderful trip, attentive carriers, hospitable

confusion with tickets and seats. a lot of luggage that was placed in the cabin, which caused discomfort.

Bus was 40 minutes late to pick us up, but the bus was comfortable and the air conditioning worked. Tea / coffee / small snack cake on board was nice. There was a nice looking tablet type device at seat, but none of them had power. I thought there was a toilet on the bus but there was not and the first stop to use the toilet was after 2 1/2 hours. I only used the bus from Khmelnytskyi, Ukraine to Suceava, Romania. It was ok and I would probably ride it again.

I am always use Luks Istanbul because from Kiev to Bucharest it’s shortest way because they do not cross Moldova where two more borders Also they have free cold water and coffee and sometimes juis The only drawback are stops for toilet I think one more stop after Siret would work better Over all I would recommend this company