Passengers feedbacks about the carriers

Writing to file a formal complaint regarding my trip from Warsaw to Odessa 22.12.2025 for which I purchased a direct ticket with no transfers, advertised as a comfortable bus service.

After spending seven hours waiting at the Polish border, passengers were unexpectedly dropped off at the railway station in Lviv and informed that the bus would not continue further. Without any prior notice or explanation, we were forced to change to a bus operated by a different tour company. What for did I paid that high cost of ticket. Condition of the bus was just Driver was smoking in

the buss. The condition of the bus was absolutely unacceptable.

There was trash scattered throughout the bus, a strong smell of dampness persisted for the entire journey, and the seats were extremely dirty. The overall environment was unhygienic and completely unfit for passenger transportation.

Bus required WC.

repeat customer, very good

Bardzo uprzejmy Pan kierowca

Very comfortable bus, very nice driver, tasty coffee and wi-fi was also good

Super, foarte bine

Amazing service, thank you 🙏🏼

Polecam,punktualnie:)

Polecam

👍🏻 super ❤️