Had a very stressful experience. We drove to Ukraine from the UK to bring aid (military vehicles) for the army so had to get public transport back. About 4km from the border the bus came to a standstill and we were told by the driver there was 10-20 hour delay at the border for coaches and coaches that left the previous day had still not crossed. This meant we would miss our flight from Krakow. The drivers directed us to a man with a van who offered to take us over the border to Krakow for 300 Euros! Obviously profiteering on people’s desperation to get to flights. In the end, we opted to walk over the border and made our own way. The company failed to warn us at the beginning of the journey that delays were likely even though we discovered later it was common knowledge and extensively reported on in media..We are therefore requesting a full refund and suggest customers are kept better informed and that the company looks into the obvious collusion between their drivers and these hustlers at the Ukraine - Poland border.
Nu am pretentii
Hello, I sat in the center at the end of the bus, there is no air conditioning in seat 55 and you can't recline the seat back. Please add the option to choose your seat immediately when paying, because after a plane in which a person flies for several hours (in my case 8), the road in such conditions was difficult. Thank you
Ok
Bardzo sympatyczny i pomocny p. Kierowca
Everything was on time. Safely. The driver, Marina, is very polite.
They overbooked seats so when I went with my ticket paid at the meeting point, they just told me they couldn't take me and I had to take the next one, in the next morning so 10 hours later.
I missed an important meeting at work because of that.
Good afternoon!
We understand how upsetting this situation must have been, especially since you had an important work meeting and there was no seat available for you on the bus.
Could you please let us know whether you used your ticket for the 10:00 a.m. departure the following morning?
Once we have this information, we'll forward your case to the carrier so they can investigate what happened.
Everything goes easy and smooth,, thanks for all stuff. I recommend this bus.👍👍👍
Excellent service 👏
90 euros is an extreme price for a regular bus but the ride was smooth
Good afternoon,
We understand that this situation caused you considerable inconvenience, additional expenses, and forced you to change your plans. Especially when your journey includes a flight, any delay can be very stressful.
We would like to explain the situation. You purchased tickets for an international route, and for such journeys the arrival time is always approximate. This is because the overall travel time largely depends on the border crossing process. Waiting times vary depending on traffic at the border, the season, border control procedures, and other factors that the carrier cannot predict or control. During the peak travel season, long queues at many border crossing points are unfortunately common.
For this reason, before completing a booking, our website informs passengers about possible border delays and recommends choosing services with enough time to spare if they have a connecting journey or flight. In addition, your ticket states that delays may occur due to traffic congestion, roadworks, adverse weather conditions, border and customs procedures, or other unforeseen circumstances beyond the carrier's control
As the trip operated, according to the carrier's refund policy, a refund is not possible.
If you have a connecting journey or flight planned, we recommend checking the current border situation before travelling and, whenever possible, choosing a service with extra time to spare. This can help avoid similar situations if delays occur at the border.
We wish you smooth, comfortable, and delay-free journeys in the future.