Passengers feedbacks about the carriers

vse super

Nice and comfortable and very exciting way to go from Ankara to Tiflis .

Many stops at different locations and every location is very special.

The 24 hour trip went by like nothing

Totally recommendable!

Great and rather fast route, polite drivers.

Salve, non viaggerò mai più con la compagnia FILS che sconsiglio a tutti. Pulmino nel quale non c'era posto di depositare il bagaglio a mano sopra i sedili all'interno dell'abitacolo. Inoltre siamo partiti da Pola alle 6,30 della mattina con la radio accesa per tutto il viaggio e ad un volume alto. Non ci avete voluto far riposare. Ma poi perchè la mattina così presto ascoltare la musica? Per educazione e rispetto è meglio che ognuno si metta le proprie cuffiette, autista inclusa. Questa è stata una mancanza di educazione e rispetto. Un viaggio che ha rappresentato una scortesia massima. Non lo consiglio a nessuno!

Unfortunately, my trip with Eurolines turned into a very unpleasant experience.

I was carrying an amount of cash that had to be declared. On the Belarusian side of the border, the declaration process was quick and straightforward. However, when I reached the Lithuanian border, I only then found out that, as of July, the declaration process had changed and must now be completed online instead of using the previous paper forms.

I had no way of knowing about this change. There was no information on the carrier's website, nor did I receive any email or other notification informing passengers about this new requirement.

Fortunately, one of the customs officers was incredibly kind and took the time to complete the online declaration for me based on the documents I had prepared. This process was long, even with the help of 2 customs officers; however, it was not extreme, maybe around 40-50 min in total.

Despite this, the bus driver made it clear that the bus would not wait. The bus left without me, even though the issue was resolved shortly afterwards. As a result, I had to wait around three hours for the next bus (which itself was delayed) and pay an additional €30 to another driver who agreed to take me.

What disappointed me the most was the driver's attitude. Rather than showing any understanding, I was simply told that "the bus won't wait for anyone," that I "should have thought about it earlier," and that "he had to work the next day." I find this approach completely lacking in professionalism, empathy, and basic respect for passengers.

I sincerely hope Eurolines will do a better job of informing passengers about important border procedure changes in advance and place greater emphasis on customer service and the professionalism of its drivers. Experiences like this have a significant impact on how passengers perceive the company.

Mihai a fost șoferul nostru. A fost foarte drăguț și grijuliu. Este un șofer excelent și s-a asigurat că am ajuns în siguranță la destinație

Bus was delayed quite a bit, but the communication with us was sufficient. The vehicle was comfortable and it was driven smoothly. The pasport control also went very quick.

Super

Comfortable seat with the place for legs which is a plus, sockets to charge the phone which is also good. However , the place for backpack was so small it was almost nowhere to put, but luckily at this bus was a special dedicated place for backpacks which saved the day. The internet was very slow and unstable but it was enough to keep being in touch with relatives. The bus delayed on the border and was late by an hour, so the ticket information is really not true e. g. Ticket said I will be at place at 22.10 but actually the time was ~01.30. Overall, the trip still was great and I enjoyed it

very clean and punctuality at departure and arrival