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Such a good experience
Szybko I wygodnie
No internet
Very friendly staff. Had a nice trip.
Good travel
Thank you
Hello,
I travelled from Kiew to Moscow on April 9/10, 2021. In fact it was one bus from Kiew to the border and another one from the border to Moscow. People have to walk through the border. On the Ukrainian site the bus was old but OK and the drivers were both reasonable and friendly. On the Russian site the bus new but was not equipped with WC, one of the drivers behaved in agressive manner and did not allow to change seats despite plenty of free seats in the bus.
Important to mention that the bus arrived to the different bus station (vs the ticket) in Moscow located in the opposite end of the city. Delay (vs. the schedule) was about 4,5 hours. Overall it is mixed experience: reasonably poitive from Kiew to the border and generally negative from the border till Moscow. My stars show "average" of two. In reality I would rate the way till the border as 4*; 4* and 5* and part after the border as 2*; 1* and 1*. Please contact me if you need any additional info.
Artem Karimov
ph.: +43 676 432 8323
e-mail: a167026@yahoo.co.uk
ne dopustili kuplennim biletom, voditel zastavil posazhiru saplatit 50$
Dear customer,
Thank You for Your feedback.
Could You please send us email to info@infobus.eu with detailed information and we will solve this situation with carrier.
Please describe to wich bus You had come.
Thank You for understanding.
Also good.
Yesterday I waited for over forty minutes for the bus at the Ljubjana station, I needed to get to Venice to catch a flight. Seeing that the bus was late I phoned the agency, who replied that the bus would not be running that day.
Yet I had paid for the ticket (25 euros, I took it on Infobus website) and the day before I had received confirmation with the travel details. At the last minute I found out, just by calling, that my trip would not be there and I had to improvise another way to get into Italy. The agency did not help me find other solutions.
Not reliable!
I want my money back.
Dear Michela,
Thank You for Your request.
We are very sorry, that this situation had happened. Unfortunatly, carrier didn't inform us about this case. You spoke with the carrier company. Our company always try to help clients and propose all variants, that available in our system.
From our part, we will do our best to avoid such situations in future.
Money will be refund to the card from which the payment was made.
Hope for understanding.
As described/ confirmed on my ticket departure was at the SVALYAVA BUS STATION. But the Bus has be waiting at the RAILWAY station. 300m away! It was only because of my immediate reaction that I didn't miss the departure. The driver was unreasonable.