Bus ride took 2 hours more, so I had to leave the bus and take a taxi after we crossed border with Belarus to be able to catch the train in Minsk. There was no Wifi on the bus, but there was a socket, so I was able to charge my phone. Bus driver helped me find a taxi.
Arrival time should have been should have been 10:30am ready for my connecting coach to London. It did not get from Kyiv to Katowice until 19:30, (Seven hours Late), My connecting coach had left, and I spent the night sat in the bus station waiting to see if I could get another coach. All my reservations for hotel and travel needed to be rebooked. This has to be the worst travel experience I have had, a complete waste of money and time.
I didn’t like the bus and the service. There was no airco, wc didn’t work, no Wi-Fi, no charger… Small sits.
Information was wrong: according to the info we would get in 4 hours to Minsk. I both tickets for my next trip and was late. Because you don’t give good info about delay. The bus driver was not giving the proper info and was not kind at al. I will not recommend your company.
After traveling with ecolines - where you get everything and even free thee and coffee - this company is not the write choice.
The trip was horrible. I had reserved a seat but on trying to board i was told to just sit where I could. It was nearly a fight on the bus with other passengers on just trying to find a seat. When we got to the boarder crossing to Poland we all disembarked and when we had passed though the boarder and had to put the bags back on the bus the driver just said to put it on myself and was not happy or helpful. When I got to my stop to get my bag back out the driver was not happy again and was angry about getting my bag out. I understand that it was a long journey but I was a customer that basically was made felt that the driver was doing me a favour taking me. All in all a horrible experience
The bus made weird noises and we made random stops (besides toilet stops) at the highway, waking everyone up. But the rest was okay, the bus was a bit "tired-looking", the seat cushions did not stay in place. Overall the experience was normal but don't have high expectations - it gets you from place to place but it's dirty and old.
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