Passengers feedbacks about the carriers

Görevliler cana yakın ve yardımcıydı. Ancak araç temizliğine biraz daha dikkat edilmeli, koltuklar arasındaki şişe koyma kısımları pislik doluydu.

Dobrze

In general it was good trip, the issue of vehicle that place for baggage is too small for 70+ passengers

Jestem zadowolona, wszystko OK

Dear Sir/Madam,

I am writing to formally complain about the service scheduled on December 20 on the route from Bucharest to Veliko Tarnovo at 22:00.

I did not receive any service from your company on that date. I was present at the bus stop from 21:00 until 02:30, but the bus never arrived. No information or notification was provided regarding any delay, cancellation, or change of schedule.

As a result, I was left waiting in the cold for several hours. Eventually, I had no alternative but to take a taxi. The taxi fare was 150 EUR, shared among three passengers.

I am attaching my ticket for your reference. Given that the service was not provided and no communication was made, I request an urgent refund of the full ticket price.

I expect your prompt response and resolution of this matter.

You are a terrible company! Have never seen such an irresponsibility in my life.

Yours sincerely,

Elene Tsatsua

todo ok!

Horrible experience. Very rude and impatient staff- the driver and his colleague. Absolutely unhelphul and verbally abusive. Horrible customer service and rudness is overwhelming.

Poor service by INFOBUS, ticket came without proper information of carrier and line number. Bus and the carrier did well. Second, connecting bus never showed up.

Bus from Warsaw to Lviv, 20.12, departing at 23:30.

The drivers were beyond rude, treating everyone (and I mean everyone) as if we were cattle animals. Yelling at people, ordering people around.

Most of those who were on the bus were women, so the drivers felt free to insult us safe in the notion that there won’t be a physical altercation.

Disgusting.

The travel was amazing, but the toilet was disgusting