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Cheap Transportation › Yerevan - Tbilisi
Excelente serviço, carro moderno e super confortável, condutor responsável e atento, preço imbatível!Por favor deixe gorjeta ao condutor, merecem sempre!
Щока Ю.Ю. ФОП › Olomouc - Užhorod
Řidiči byli příjemné, cesta býka rychlá.
Openline Sp. z.o.o. › Prague - Mogilev
Autobus neoplan, židle tvrdé.Na dlouhé cestě bude bolet všechno.
GRUPO ENATCAR S.A. › Alicante - Madrid
Estuve en el asiento 124, todo el viaje olía a orina, ni siquiera entre al baño porque si el olor era tan fuerte hasta el exterior me imaginé que el baño iba a ser peor.
Salimos con 55 minutos mas tarde. El bus estuvo a tiempo en el terminal pero la coordinacion del chofer fue fatal.
Mi asiento, en la parte baja de la espalda estaba un fierro salido, he viajado muy mal.
FlixBus RO SRL › Будапешт - Франкфурт-на-Майні
Subject: Formal Complaint – Missed Bus Due to Misleading Information and Refund Request
Dear FlixBus Customer Service,
I am writing to submit a formal complaint regarding our journey booked for October 8, 2026, at 19:15, from Budapest Népliget to Frankfurt Central Station, operated by FlixBus RO SRL.
Before boarding, we asked the bus driver whether the bus would pick us up at the airport. The driver answered yes, so we relied on this information and believed we could board at the airport.
However, we later discovered that the bus was departing from the Népliget bus station. As a result of this misunderstanding, we lost valuable time travelling to the correct departure point.
We arrived at the bus approximately three minutes before departure, but the bus had already left without us.
We made a reasonable effort to clarify the boarding location in advance and relied on the information provided by the driver. Had we received clear and accurate information, we would have gone directly to the correct bus station and could have avoided missing our journey.
We paid for our tickets but were unable to use them. We therefore request that FlixBus investigate this incident and provide a full refund for our unused tickets.
Please review the circumstances of this incident and inform us of the outcome of your investigation.
We look forward to your response and a fair resolution.
Good afternoon, Viktoria!
We have checked the information regarding your booking. Your journey included a transfer in Budapest, and your tickets specify Budapest Népliget bus station as both the arrival point of the first bus and the departure point of the next bus. This means that boarding for the service to Frankfurt was to take place at this location. We did not receive any information from the carrier about a change to the departure point.
We are sorry that there was a misunderstanding regarding the possibility of boarding at the airport. However, when travelling, you should follow the address indicated on your ticket. If verbal information differs from the details on your ticket, you should contact customer support for clarification.
Under the conditions of carriage, passengers must arrive at the departure point at least 30 minutes before departure. This time is needed to check tickets, load luggage and board passengers so that the bus can depart on schedule.
In your complaint, you stated that you arrived at the boarding point approximately three minutes before departure. Unfortunately, this was later than the arrival time required by the conditions of carriage. As your ticket specified Budapest Népliget as the departure point and no change to this stop was confirmed, the carrier’s conditions do not provide for a refund of unused tickets in this situation.
Symchera M. I. FOP › Bratislava - Mukačevo
Odporúčam
ООО "Трансагенство Фаворит" › Vilnius - Lida
Un buen trayecto , rápido y tranquilo.
České dráhy › Budapest - Prága
Kiváló
TOKS BS (УНП LT238369417) › Minsk - Vilnius airport
Velmi arogantní řidič ale cesta docela byla rychlá a pohodlná
ВТА BUS (ПП ВасильківТрансАвто) › Varsovie - Kremenchuk
Très bien organisé.