Recenze cestujicích o dopravci

Pánové perfektně odvedli svojí práci

Dear Neobus Customer Service,

I am writing to submit a formal complaint regarding my journey with Neobus on the route Warsaw Chopin Airport – Medyka, which was sold and indicated on my ticket as a direct trip, with no transfers mentioned.

During the journey, in Rzeszów, the drivers informed passengers — only shortly before departure — that we had to change buses to another one going to Medyka. There was no prior notification about this transfer. Moreover, the information was provided only in Polish, without any English explanation, which is unacceptable for an international route.

When I asked the drivers where my luggage (suitcases) was and whether it was still in the original bus, I was told that my bags had already been transferred to the other bus. However, after approaching the second bus, I discovered that my luggage was not there.

I returned to the first bus and requested that the luggage compartment be opened so I could retrieve my suitcases. At that point, the drivers laughed at the situation, and showed no willingness to help, not even with handling the luggage. Their behavior was unprofessional, disrespectful, and unacceptable.

I believe my passenger rights were seriously violated, including:

Misleading information regarding a “direct” route;

Lack of advance and clear communication about a transfer;

Poor organization and handling of passenger luggage;

Inappropriate and disrespectful behavior by staff.

I kindly request:

An official explanation of this incident;

An internal investigation into the drivers’ conduct;

Information on the measures Neobus will take to prevent such situations in the future;

Consideration of compensation for the stress and inconvenience caused.

I expect a formal response within a reasonable timeframe.

Best regards,

Yaryna Yanishevska

Apkalpošana Lori forša

Vše proběhlo v pořádku

El conductor no ha estado amable..no ha ayudado con las maletas..no nos dado la información sobre el viaje..

Tout était super. Service haut de gamme ! Propreté ! Bus équipés du Wi-Fi !! Hôtesses attentives ! J'aurais juste aimé qu'on me précise l'adresse de débarquement, mais même si je n'ai pas eu le temps, elles ont pris en charge le problème et m'ont conduite au bus.

Vše v naprostém pořádku, řidič sympatický a vstřícný, jel výborně.

vše bylo ok

Super trajet en bus, dommage que les toilettes n'était pas en service mais sinon surper solution économique

Autobus na letiště měl dvě hodiny zpoždění. Musel jsem naléhavě najít jinou možnost, protože jsem nemohl stihnout svůj let. Nevím, jestli dostanu peníze zpět.