The price was right but simple things can improve the quality.
The bus was 1 hour 40 minutes late picking us up and we were not notified. I had to call their call enter to find out where was our bus.
The bus also did not drop us off at the ticketed bus station of Gare de Nord. We arrived at a different station on the other side of the city where the driver insisted we leave the bus because they will not stop at the ticketed station.
It costs nothing to communicate better with us if they are significantly late and to simply drop us at the station indicated on our tickets.
Good reliable company.
Very good price. There is enough room between the seats and air conditioner was also working during the heat.
I am sorry to say that after approx 20 years of traveling in developing countries this trip probably turned out to be the worst incident I have ever experienced.
The bus driver showed an attitude already from the start of the trip, which is nothing unusual. However, when we came to the boarder crossing between Ukraine and Moldova the bus driver suddenly determined that the queue to the passport control took too long time for me (a Swedish national, my Australian friend and a Ukrainian man. The bus driver then decided to offload our suitcases at the boarder and leave the three of us alone on the Ukrainian side of the boarder and drive off.
When we eventually passed the passport control we managed to find a local person who were willing to drive us to the Moldavian immigration, where the bus stood waiting in line. When the driver saw us again he first refused to take us back on to the bus, but we managed to convince him.
In my oppinion this behaviour is not only bad service, but also very dangerous and probably illegal.
The timing was respected, which is appreciated
Your service has top level
Hi, Driving etc all good but I think you need a toilet stop between the Border crossing a Chisinau airport. For me as an older person it is a very uncomfortable journey to sit through, a long journey without a short break. Than you
Price moved up. No good. I stop traveling with you
Price is gone up. Just in one week. Sadly. I will stop traveling with u. Sorry
Super
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Good afternoon.
We understand that the trip delay without prior notification, as well as arrival at a different station instead of the one indicated in the ticket, could have significantly complicated your journey and left a negative impression.
In the event of a significant delay or changes to the route, passengers should receive up-to-date information in advance so they can understand the situation and plan their next steps without unnecessary worry.
Your feedback regarding the trip delay, insufficient information, and failure to arrive at the station indicated in the ticket will be forwarded to the carrier for review and clarification of the circumstances.
As partial compensation for the inconvenience caused, bonuses have been credited to your bonus card. You can use them as a discount during your next ticket purchase on our website.
We apologize for this situation and wish you only comfortable and calm trips in the future.
Do I have a bonus card?
Yes, you can view your bonus card in your personal account. We have also sent the card number to you via SMS.