Carrier reviews Ilias Travel

Good day!

We are truly sorry that your trip was so difficult due to the bus breakdown and caused you additional expenses. We understand that the unexpected stop, waiting for a replacement vehicle, and having to purchase a new ticket are significant inconveniences no passenger should face.

Unfortunately, vehicle breakdowns are considered unforeseen circumstances. Although buses undergo technical checks before departure, such situations can sometimes occur on the road.

On our side, we have already sent a request to the carrier regarding this situation and the possibility of a refund. As soon as we receive a response, we will immediately notify you at the email address provided in your order.

thank you. at the central bus station in sofia they claimed my ticket number from infobus is invalid and nonexistent. they provided no information how i should even continue my route to plovdiv after dropping me off to sofia! (the bus drivers who were extremely unhelpful and later on the ladies at the central bus station desk).

Hello! We are sincerely sorry for the situation, but yes the bus was delayed, because of the farmers' strikes and most of the roads in Greece are closed. Unfortunately, the bus broke down on the way, but a new bus came and took all of the passengers. We do not know what exactly happen with your ticket and why the colleagues couldn;t find it. We are extremely sorry for the awful situation.

Thank you for clarifying and sharing your experience. We will bring this situation to the carrier’s attention. Your feedback is also automatically forwarded to the carrier so that they can take it into account and take all possible measures to improve their service.

ilias travel your sorry is not a compensation for the stress, hours waiting in the cold and additional financial expenses. poor excuses, bad management and lack of respect for the passengers.

Good afternoon.

We can see that you have contacted us regarding this matter.

Your refund request is currently under review by the carrier.

As soon as we receive a response, we will inform you immediately.

We will do our best to provide you with an answer as quickly as possible.

Best regards, INFOBUS!