Carrier reviews tanibus

Good day!

Thank you for your feedback. We understand that this situation caused you a lot of inconvenience, especially in a foreign city.

We can see that you contacted our support service regarding the absence of the bus. Your first request was recorded at 18:50, which was already after the scheduled departure time. According to the information in your e-ticket:

"VERY IMPORTANT!!! If you doubt or are not sure that you are at the correct departure location, or cannot find the carrier indicated on the ticket, we strongly recommend calling the carrier’s contact numbers listed on the ticket no later than 15 minutes before departure. If the carrier does not respond, immediately call the Help Line. In case of non-compliance with these instructions, it is considered that the passenger is late."

After receiving your request, we immediately contacted the carrier. In response, we received confirmation that the bus arrived at the departure point on time and the trip proceeded according to schedule. Therefore, the carrier denied the refund request.

From our side, we have done everything possible to resolve the situation.

We sincerely wish you only pleasant and comfortable trips in the future!

Best regards, INFOBUS!

To nie prawda co piszecie.Szukałam pomicy dzwoniąc do Was od godz.17:50.Gdzie mam przesłać screenschot z połączeń telefonicznych?

Na jaki adres przesłać screenshot z telefonu? Bo tutaj takiej możliwości nie widzę.

Nasz adres e-mail to: [email protected]