ORIONBUS/Оріон-Авто ТДВ

DON'T USE THIS COMPANY!

I booked a bus from Lviv to Khmelnytskyi.

My order number is 13034606. My bus should be arrived at 4:10AM so I was waiting at outside from 3:40AM. At 4:06AM they called me and they said the bus is sticking at a country border so it will be late 2-3 hours. It's not acceptable. I had to wait -1 degree of outside and after 2 hours and 40 min later, they called me again and the bus will come more later. Yes. My plan is completely destroyed because of this company. I know they can't control the border passing time. But they need to guess and manage the time. They shouldn't sell tickets if they can't come on time ( or max 30 min late)

I seek a refund. I don't write to a customer support because I don't want unnecessary communication anymore.

Anyway Don't use this company except if you wanna waste your money and enjoy -1 degree outside 3 hours.

שירות לקוחות יעיל

Super

Very good bus

It was on time. We spent only 45 min at the border.

You have toilets and you can band the seats

I recommend

Polecam 👍

Polecam 👍

The trip was very comfortable — the bus was clean and well-maintained, and the drivers were polite and professional. Everything went smoothly at the border with no delays. Overall, a pleasant and hassle-free experience!

Good

My bus from Chisinau to Odesa which I also booked on infobus was 10 minutes late. But the bus from Odesa to Mykolaiv did not wait nor did the driver contact me to inquire about my arrival.