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ТОВ Гюнсел › Одесса - Киев
Ok
ТОВ Гюнсел › Istanbul - Bucuresti
Ok
ТОВ Гюнсел › Bucharest - Kyiv
The bus trip exceeded all my expectations! It was very fast and comfortable from start to finish. The drivers were polite and attentive, and I really appreciated their professionalism and friendliness.
The service was excellent – tea, coffee, and snacks were available and made the journey even more enjoyable. You can really feel that they care about their passengers.
I’m very satisfied and will definitely travel with them again. Highly recommended!
ТОВ Гюнсел › Киев - Одесса
Ok
ТОВ Гюнсел › İstanbul - Kyiv
Everything was great. Drivers were polite, hospitable and just driving aces. Tea, coffee and cookies were offered all the way. Air conditioning and Wi-Fi - everything worked. Stops every 3 hours or on request. The bus was clean and tidy. Didn't get how it passed 30 hours when i arrived home:)
ТОВ Гюнсел › Bucharest - Khmelnytskyi
I travel to Ukraine every 3-4 months, and once I decided to take this particular bus route.
First of all, the location where the bus was supposed to arrive was incorrect. I expected the bus to enter the city, but it turned out that the bus does not actually go into the city. I specifically chose this bus because it was supposed to go into the city.
When I contacted customer support about this, the manager told me that after booking online, I was supposed to call and confirm the exact destination of the bus myself.
This is the first time I have encountered such a policy, and it seems very strange. If the ticket shows a specific location, I expect to arrive exactly there.
Therefore, I strongly do not recommend this carrier. The manager was rude, and instead of solving the problem, they just dismissed me and blamed me for everything. Good luck with such service.
I tried this once, and I will never use this carrier again.
Good day!
Thank you sincerely for sharing your feedback.
The situation you encountered is truly unpleasant – when you expect to arrive at a specific location, but the driver deviates from the route, it can seriously disrupt your plans. Of course, the arrival address indicated on the ticket should match the actual destination.
Unfortunately, we did not receive any prior notification from the carrier about the route change, so we were unable to inform you in advance. We have already contacted the carrier, and they explained that this occurred due to technical circumstances and was a one-time occurrence.
As an apology from our company, bonus points have been credited to your customer card. You can use them as a discount for future bookings with any carrier.
Thank you for sharing your experience. We regret that the service did not meet your expectations this time, but we sincerely hope your future trips will be comfortable and hassle-free.
Best regards, INFOBUS!
Thank you for your response. However, unfortunately, this is not an isolated case. The driver clearly told me, and I quote, “We never enter the city. The address on the ticket is simply incorrect.”
Please look into this situation, as it is completely unfair to pay the full price for a ticket to the city, only to be dropped off outside of it and then forced to spend additional money on an expensive taxi.
Thank you for drawing attention to this situation and providing clarification.
We will contact the carrier to clarify the current stop address and update this information on our website. This will help to avoid similar misunderstandings in the future.
Best regards, INFOBUS!
ТОВ Гюнсел › Bucharest - Kyiv
All Good,
had laptop socket, wifi worked well, tea coffee water were available
ТОВ Гюнсел › Київ - Одеса
Ok.
ТОВ Гюнсел › Kyiv - Burgas
Frequent stopping at toilets was good but the lack of a WC on the bus was definitely something I would only ever do again as a last resort...on such long trips. Kind drivers, working wifi and working outlet. Unkind passengers, especially the teenage ones but not only, who for some unknown ungodly reason cannot understand they're in a public space and should use headphones when listening to music, tiktok and so on.
ТОВ Гюнсел › Kyiv - Chernivtsi
The bus was nice. However, they did not drop me off at the destination stated in my ticket. I was supposed to go to the central bus station in Chernivtsi, but they left me an another woman at a gas station far outside the city. I had to pay for a taxi myself. Very disappointed.