Eurolines Business Class TOKS

The bus arrived on time. Air conditioning was present in the bus. Wifi was working. However, one of the drivers asked for my ticket for "personal use", which he refused to clarify.

Wszystko dobrze

Finally internet was working throughout the journey and no complaints going either way. A fairly good experience.

Good and professional drivers. All information provided is useful, especially while crossing the border.

Very good ride. Good advices from driver. Responsible and safe driving and assistance with luggage. I recomend.

Great customer service before the trip and during the trip!

Vilnius - Ashmyany. Positive experience, good service, bus left on time, arrived later (which always depends on the time going through the boarders, which can not be predicted). The driver is supportive. The tickets are pricey for the distance, but this is the way nowadays...Will use it again.

I am very disappointed with this trip.

Order number: 14437262

Ticket number: 14881965

Carrier ticket number: 6590026

Route: Minsk – Vilnius

Travel date: 16 June 2026

On the day of departure I received a notification that the bus was delayed and would depart at 21:30. Based on this information, I arrived at the bus station at 21:15 and waited until 22:00.

The bus never arrived, and I did not receive any additional notifications regarding a change of departure time or departure location. Later I found out that the bus had apparently departed earlier than the time communicated to passengers.

I also tried to contact the carrier by phone (+37052335277), but was unable to reach anyone. I contacted support as well, but the issue was not resolved.

Passengers should receive accurate and timely information about schedule changes. If the departure time was changed again, passengers should have been informed. Due to the lack of communication, I missed my trip despite following the information provided by the carrier and arriving at the station before the announced departure time.

Please contact me regarding this incident and provide an explanation of what happened with this departure and why passengers were not properly informed.

The bus was late for 1.5 hours, otherwise, it's great service. The bus was clean, drivers are supportive and polite. Highly recommend. Yes, a bit expensive for a short trip but this is reality we live in,

Die Fahrt und Farerart war sehr angenehm,umgänglich,Freundlich. Bin zufrieden