The bus had no entertainment on board, the wifi did not work and the bathroom was clogged and full of urine. I also got sick with the air conditioner, it should be cleaned more often and not put so hot.
Very bad experience. When I cannot find the bus, I tried to call the service line. Fortunately, I got through the line to get a lady to answer my phone call. I explained everything in 2 minutes to tell her that I was already at the bus stop but there was no bus to Kaunas. So I urgently needed her help. She said she would call me back and then she hang up the call. Then there was no information from her again and it seemed she was dead after talking to me! Very very very bad service and no responsibility at all!!! So disgusting! One star for at least there was one person answer calls only !
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