The bus didn’t arrive, I had to wait more than 1 hour at the station while it was -6 degrees outside. NONE of the phone numbers on the ticket has answered, the bus driver was hanging up each time he could hear my voice. I tried to call them 17 times and NO ONE answered so I didn’t know what to do at all. I had to buy another ticket for another carrier and no one has still answered my requests or gave me my money back. This is the worst experience one could have, I do not recommend this carrier at all
INFOBUS Administrator of the 22.12.2022
Hello, Yana.
We have contacted the carrier regarding your case. The carrier indicated that the bus was lat for 1 hour, that they tried to call you on the indicated phone number, but unfortunately calls were unsuccessful.
The carrier company understands that you did not use the trip and agreed to a full refund. The refund was made today to the payment card, please wait for the funds to arrive on the card.
We apologize for any inconvenience.
Sincerely, INFOBUS!
13.12.2022, 12:44
Karl Thomas Stehlin4,8 Sultan Travel › Przemyśl - Lviv
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Sultan Travel › Lviv - Przemyśl
The driver was so wonderful! He was very kind and helped everyone with luggage and border crossings - he really took care of all of us. Thank you!
Sultan Travel › Katowice - Lviv
The bus didn’t arrive, I had to wait more than 1 hour at the station while it was -6 degrees outside. NONE of the phone numbers on the ticket has answered, the bus driver was hanging up each time he could hear my voice. I tried to call them 17 times and NO ONE answered so I didn’t know what to do at all. I had to buy another ticket for another carrier and no one has still answered my requests or gave me my money back. This is the worst experience one could have, I do not recommend this carrier at all
Hello, Yana.
We have contacted the carrier regarding your case. The carrier indicated that the bus was lat for 1 hour, that they tried to call you on the indicated phone number, but unfortunately calls were unsuccessful.
The carrier company understands that you did not use the trip and agreed to a full refund. The refund was made today to the payment card, please wait for the funds to arrive on the card.
We apologize for any inconvenience.
Sincerely, INFOBUS!
Sultan Travel › Przemyśl - Lviv
Friendly drivers. Quiet and proper.
Sultan Travel › Kraków - Chernivtsi
It was all very easy and good service
Sultan Travel › Chernivtsi - Krakow
A convenient carrier, however there is loud film or music all the time. 1-2hours delay seems frequent.
Sultan Travel › Chernivtsi - Krakow
4 because the seats are too small for long journeys.
Sultan Travel › Chernivtsi - Katowice
Wszystko o czasie, bezproblemowo.
Sultan Travel › Rzeszow - Katowice
Super wszystko o czasie jestem bardzo zadowolona
Sultan Travel › Rzeszow - Ivano-Frankivsk
Super!
Sultan Travel › Krakow - Lviv
Bus was small, and there was not so much space between seats. On the other hand everything was clean, so trip was quite good.