I was happy that there was such an affordable bus trip for me, the price is life saver. I had a magical trip around Poland and then Berlin so returning with the bus made my lovely trip a reality. I could also charge my phone and the sits were leaned back for greater comfort during longer journeys(8h). So that was very good. I recommend the bus for its price.
However, the information was missing (buss number and platform), I couldn't get any real-time information about how much it was late, was I on right place? I wondered. I had to call the customer support, that was really stressful. I was going from Hamburg to Copenhagen and was going catch a train to travel 8h. So I worried alot. So did others who also called customer support. I going to arrive 1h 15 before my train, I arrived 2 min before my departure. Such a dreadful experience!
So the company, get an app, copy Flixbuss no needs to reinvent the wheel.
Otherwise thanks for being there, I appreciate the services you offered.
Pretty good trip! And Professional staff
Everything was great! I recommend this carrier!
Velmi spokojen
The only confusing thing was waiting at the berlin bus station without knowing where the bus comes from, so I could not know what happens on the table board, I had to ask at the office. It could be useful if you add the route in details on your site.
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Dear Jaffersons,
Thank you for your feedback and for choosing our services for your journey from Hamburg to Copenhagen. We regret the difficulties you experienced regarding the lack of information about the bus number and platform, as well as the unexpected delays that added stress to your trip.
We strive to provide all necessary information clearly and promptly through our platform. Through the "Find My Bus" section on our Comati PSG website, passengers can access not only the updated location of the bus but also the driver's number and departure time. This feature is designed to ensure efficient communication and to prevent any confusion.
We recognize that during peak periods, due to the high volume of passengers, delays can occur. We ensure that each passenger is treated with care and that they feel safe and comfortable during their journey, without worries about travel or the security of their luggage. We encourage you to check our website for complete information, which can help you plan your trip more effectively.
Thank you again for choosing InfoBus and our services, and for your recommendations. Every piece of feedback is crucial for us and helps us continually improve the services we offer.
Kind regards,
Comati PSG
Thank you!