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FOP Kozlova S.O. › Varna - Constanța
Absolutely amazing! Convenient from city center to city center, extremely comfortable seats, pleasant atmosphere... It was so hard not to fall asleep!!! The staff was incredibly nice and all the other passengers super kind. The only disadvantage was that there was no toilet on the bus. They made indeed a toilet break at the border, but those were horrible eco toiles somewhere in the field, with no light and poor hygiene. On the other hand, they had to stop for border control anyway, so I understand why they didn't want a separate toilet break. Maybe they could consider making an extra toilet break at a gas station. But all in all, amazing trip! Thank you so much!
FOP Kozlova S.O. › Варна - Сонячний берег
Very nice 👍
FOP Kozlova S.O. › Constanta - Albena
Pünktliche Abfahrt in Constanța direkt am Bahnhofsvorplatz (Gara Constanța).
Sicherer Fahrstil. Gerne wieder.
FOP Kozlova S.O. › Varna - Constanța
All was good. Communication with Infobus and driver very good.
FOP Kozlova S.O. › Бургас - Констанца
Super
FOP Kozlova S.O. › Varna - Burgas
Tha bus never came. I called rhe phone provided on the ticket. A very guy answered and hung up. I called 7 more times. On the 7th time he answered and said. "Stop calling me. Only call call call"
If it is my understanding he should answer clients and give proper info. Really really dissapointed. I feel i got scammed by you. I will be expecting a refund as i was forced to use anothe mode of transport.Never ever again will i try to use tour service and will make sure to let everybody know just how unreliable you are.
Hello,
We are truly sorry that this situation occurred. We understand how important it is to receive timely and accurate information about your trip.
Unfortunately, we did not receive any notification from the carrier regarding the cancellation or delay, which is why we were unable to inform you in advance. We have already contacted the carrier to clarify the circumstances and initiate the refund process.
We will do everything we can to resolve this matter as quickly as possible.
Thank you for sharing your experience - it helps us work on improving our service.
Kind regards, INFOBUS!
Please contact me regarding the refund. Nothing new has happened. Update me, thank you.
FOP Kozlova S.O. › Varna - Burgas
We wasted two and a half hours waiting for the bus and were forced to choose another mode of transport. According to taxi drivers near the cathedral, this bus is always several hours late, so maybe it's time to update the schedule instead of wasting passengers' time.
Good afternoon!
We understand that due to the delay of the trip, you had to change your plans and choose another means of transport, which caused additional expenses. Since this is an international route, the delay might have been caused by circumstances along the way.
We have already sent a request to the carrier regarding a refund. As soon as we receive a response, we will inform you immediately.
We will do everything possible to resolve this situation for you as quickly as possible.
Best regards, INFOBUS!
FOP Kozlova S.O. › Sunny Beach - Constanța
The one thing I would suggest is having a sign at the gas station to let people know they are in the right place. Other than that the whole experience went very smooth
FOP Kozlova S.O. › Plovdiv - Varna
Very nice, very smooth. Coach had great air conditioning, and wifi was very fast. Schedule was kept very well, and we arrived at required stops fairly on time, with some leeway. Recommend.
FOP Kozlova S.O. › Varna - Plovdiv
There was no bus at the Cathedral bus stop on 14.06. 9:00
Good day!
This was indeed a very unpleasant situation, as when a bus does not arrive and the trip is disrupted, it always causes disappointment and ruins further plans.
We contacted the carrier to clarify the information regarding the trip. The carrier informed us that since the route starts in Odesa, there were delays at the border, which caused the bus to be late.
Unfortunately, we were not informed about this, so we were unable to notify you in time.
The carrier confirmed the refund. Your ticket has been canceled, and the funds have been returned to the bank card used for the payment.
The time for the funds to be credited depends on your bank, but it usually takes up to 5 business days.
We wish you pleasant travels in the future!
Sincerely, INFOBUS!