Hello! I've been waiting for Leo Express' response to write a good feedback but 2 months passed and no answer. I had an issue when I bought a ticket 2 month in advance as we agreed to meet in Krakow with my friend who lives in another country. Leo Express had changed the departure time and didn't inform me so I came on time as per my ticket but my bus was gone, so I was forced to buy a new ticket with triple price as far as my friend was on the way to Krakow.
No refund by now neither a single email. Had unpleasant experience
Everything was at the highest level. Highly recommend!
Leo Express19.12.2019
Hello, it is really nice to hear that everything went well during your trip. Thank you for your comment and we will be happy to meet you on board again!
Hello, we are happy that you enjoyed your journey. We are looking forward to meeting you on board of our connections again.
Your Leo Express
17.11.2019, 16:56
Rolf Blickle , Bern, Switzerland5,0 Leo Express › Košice - Uzhgorod
I was very satisfied of the Trip to Ushgorod. Thanks to the personell in the Bus and also to the Overall Services with Location map, Mail Ansagerinnen, waiting ten Minuten Claude connecting Train was Late. RB
Leo Express09.12.2019
Hello, we are happy to hear that your trip went smoothly. We are looking forward to meeting you on board of our connections again.
Everything was perfect - cleanles , fast. But the stewardess was not polite and didn't want to help us. When we asked here, she was replying short and rough
Leo Express21.10.2019
Hello, thank you for your feedback! We are sorry that your experience with the steward was not positive. Please write the details of your ride (date, time) so that we can inspect the situation. Thank you for understanding, your Leo Express
I am not happy with the service and I think there is an important think Leo Express provider has to pay attention at.
The staff has to be more polite and supportive. I do understand that they are in a rush, but sometimes it happens that it takes longer to be in a ‘restroom’ and it doesn’t mean that staff has to run after the customer and ask in a rude way that it is time for the bus to leave that area as the customs officers are waiting (as they don’t like to keep them waiting).
It is not the only incident I was involved in while travelling with Leo Express.
Myself and my family members are Leo Express customers for many years. We live in UK and come to visit our family and friend in Ukraine very often. And it will be really appreciated if your staff will be trained in a high level not only how to make coffee and to present biscuits and water but also how to be nice and supportive.
I am sure it will improve the service and you will have more happy customers
11.09.2019, 10:21
Ivana Rabinska5,0 Leo Express › Krakow airport - Ostrava
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Leo Express › Košice - Mukachevo
Super.
Leo Express › Lviv - Krakow
Hello! I've been waiting for Leo Express' response to write a good feedback but 2 months passed and no answer. I had an issue when I bought a ticket 2 month in advance as we agreed to meet in Krakow with my friend who lives in another country. Leo Express had changed the departure time and didn't inform me so I came on time as per my ticket but my bus was gone, so I was forced to buy a new ticket with triple price as far as my friend was on the way to Krakow.
No refund by now neither a single email. Had unpleasant experience
Leo Express › Кошице - Мукачево
I liked it, thank you!
Leo Express › Вена - Катовице
Everything was at the highest level. Highly recommend!
Hello, it is really nice to hear that everything went well during your trip. Thank you for your comment and we will be happy to meet you on board again!
Your Leo Express
Leo Express › Катовице - Вена
Everything was super good!
Hello, thank you for your comment! We are happy that you enjoyed the ride. We're looking forward to meeting you on board of our connections soon :)
Your Leo Express
Leo Express › Оломоуц - Мукачево
Very nice
Hello, we are happy that you enjoyed your journey. We are looking forward to meeting you on board of our connections again.
Your Leo Express
Leo Express › Košice - Uzhgorod
I was very satisfied of the Trip to Ushgorod. Thanks to the personell in the Bus and also to the Overall Services with Location map, Mail Ansagerinnen, waiting ten Minuten Claude connecting Train was Late. RB
Hello, we are happy to hear that your trip went smoothly. We are looking forward to meeting you on board of our connections again.
Your Leo Express
Leo Express › Краков аэропорт - Львов
Everything was perfect - cleanles , fast. But the stewardess was not polite and didn't want to help us. When we asked here, she was replying short and rough
Hello, thank you for your feedback! We are sorry that your experience with the steward was not positive. Please write the details of your ride (date, time) so that we can inspect the situation. Thank you for understanding, your Leo Express
Leo Express › Uzhgorod - Košice
Good afternoon,
I am not happy with the service and I think there is an important think Leo Express provider has to pay attention at.
The staff has to be more polite and supportive. I do understand that they are in a rush, but sometimes it happens that it takes longer to be in a ‘restroom’ and it doesn’t mean that staff has to run after the customer and ask in a rude way that it is time for the bus to leave that area as the customs officers are waiting (as they don’t like to keep them waiting).
It is not the only incident I was involved in while travelling with Leo Express.
Myself and my family members are Leo Express customers for many years. We live in UK and come to visit our family and friend in Ukraine very often. And it will be really appreciated if your staff will be trained in a high level not only how to make coffee and to present biscuits and water but also how to be nice and supportive.
I am sure it will improve the service and you will have more happy customers
Leo Express › Krakow airport - Ostrava
Great service! Thank you
Thank you, Ivana, for your feedback :)