Hello! I've been waiting for Leo Express' response to write a good feedback but 2 months passed and no answer. I had an issue when I bought a ticket 2 month in advance as we agreed to meet in Krakow with my friend who lives in another country. Leo Express had changed the departure time and didn't inform me so I came on time as per my ticket but my bus was gone, so I was forced to buy a new ticket with triple price as far as my friend was on the way to Krakow.
No refund by now neither a single email. Had unpleasant experience
I was very satisfied of the Trip to Ushgorod. Thanks to the personell in the Bus and also to the Overall Services with Location map, Mail Ansagerinnen, waiting ten Minuten Claude connecting Train was Late. RB
I am not happy with the service and I think there is an important think Leo Express provider has to pay attention at.
The staff has to be more polite and supportive. I do understand that they are in a rush, but sometimes it happens that it takes longer to be in a ‘restroom’ and it doesn’t mean that staff has to run after the customer and ask in a rude way that it is time for the bus to leave that area as the customs officers are waiting (as they don’t like to keep them waiting).
It is not the only incident I was involved in while travelling with Leo Express.
Myself and my family members are Leo Express customers for many years. We live in UK and come to visit our family and friend in Ukraine very often. And it will be really appreciated if your staff will be trained in a high level not only how to make coffee and to present biscuits and water but also how to be nice and supportive.
I am sure it will improve the service and you will have more happy customers
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