Loved the driver 🙂
Comfortable seats, free WIFI, arrived on time
Unfortunately my bus didn’t wait for me on the polish border and when I came back I took another bus and paid extra money
Bardzo zadowolony
Vejlivıe voditeli.Rekamenduyu.?
Дякуємо за ваш відгук!
Its very good
Добрий день!
Дякуємо за зворотній звязок, Ваш відгук для нас цінний та важливий!
I bought a ticket on the following bus 13 January.
East WEST EUROLINES/ТзОВ "Львівське АТП-14631
However, I got following messages to my Viner account one day before departure.
Добрий день!
Це компанія East West Eurolines, у Вас є придбаний квиток на 13.01 з Кракова до Львова. Змушені повідомити, що цей рейс скасований перевізником. Для повернення коштів зверніться на сайт, де Ви придбали квитки (INFOBUS)
So I tried refund the ticket many times before the departure time by clicking the “refund” on an email I got from [email protected] but I couldn’t. Every time I clicked it, I got message saying” deletion ticket error”.
I was forced to come to Liviv by other method. My ticket should be refunded. Please kindly tell me how I can get refunded. Thank you very much.
Takashi Kida
Good day!
From our side, a request has already been sent to the carrier regarding the refund for the canceled trip.
As soon as we receive a response from the carrier and confirmation of the refund, we will immediately notify you via the email address указан in your order.
Thank you for your patience and understanding.
Thank you. I’m waiting for further notification you mentioned.
alles wird gut!
Danke schön!
Very bad service. After 6 hours of waiting at the border between Poland and Ukraine, the driver forced all passengers to leave the bus with their luggage and went back without any explanation. We stood on the street, before the Ukrainian customs for two hours. Afterward we complained with the polish border guards and they called Eurolines company. After half an hour the same bus came back, led by the same driver: so we were able to continue our trip. In Lviv I was told to change bus, in order to go to Khmelnytskyi, my final destination. The route was changed without any notice: I arrived at the final destination 4 hours later than the scheduled time, tired and stressed as well. It was simple horrible.
We are sincerely sorry that this happened. However, unfortunately, as a carrier, we cannot influence the queues at customs.
The best buses! Very comfortable, the toilet and chargers worked and the route was in time.
the bus arrived on time and the drivers were very helpful
Thank you for your feedback!
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