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00.00 hr
23.59 hr
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23.59 hr
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Carrier
Total ratings: 11 Carrier ratings: 2,9
Vehicle: 2,9
Service staff: 2,8
Price and quality: 2,9

Traveler reviews of carriers

  • 4,0
    Mestre - Ljubljana

    Great trip. Very seamless. Great driver.

    I was the only person in the minibus so I’m very thankful they didn’t cancel.

    We got to Ljubljana early and the driver took me straight to my hotel. A really good way of getting from Venice to Ljubljana.

  • 4,0
    Ljubljana - Trieste airport

    The van was overbooked. Most of the passengers were going all the way to Venice, but my wife and I were only going as far as Trieste. They pulled us off and put us in a taxi. By the time we got to Trieste, the taximeter was showing a charge of more than three times what we paid for the ticket. We got a nice ride, but I don't think the company made any money.

  • 5,0
    Venice Marco Polo Airport - Ljubljana

    All good!

  • 1,0
    Ljubljana - Venice Marco Polo Airport

    Yesterday I waited for over forty minutes for the bus at the Ljubjana station, I needed to get to Venice to catch a flight. Seeing that the bus was late I phoned the agency, who replied that the bus would not be running that day.

    Yet I had paid for the ticket (25 euros, I took it on Infobus website) and the day before I had received confirmation with the travel details. At the last minute I found out, just by calling, that my trip would not be there and I had to improvise another way to get into Italy. The agency did not help me find other solutions.

    Not reliable!

    I want my money back.

    INFOBUS Administrator of the 09.04.2021

    Dear Michela,

    Thank You for Your request.

    We are very sorry, that this situation had happened. Unfortunatly, carrier didn't inform us about this case. You spoke with the carrier company. Our company always try to help clients and propose all variants, that available in our system.

    From our part, we will do our best to avoid such situations in future.

    Money will be refund to the card from which the payment was made.

    Hope for understanding.

  • 5,0
    Venice Marco Polo Airport - Ljubljana

    All good

  • 5,0
    Ljubljana - Mestre

    Very good

  • 4,0
    Mestre - Ljubljana

    The trip was smooth and on time. But we were concerned at the amount of time the driver spent on his mobile phone while motorway driving. And we didn't arrive at the designated place and we had to carry our bags half a mile.

    INFOBUS Administrator of the 08.09.2020

    Hello!

    Please specify where you were taken in Ljubljana?

    GIVEN08.09.2020

    We were supposed to go to Hotel Grand Union. We were taken to the railway station

    INFOBUS Administrator of the 08.09.2020

    Thank you for information.

    Your review has been sent to the carrier.

  • 1,0
    Trieste airport - Ljubljana

    I have been waiting for an hour...and the bus didn't come. I want my money back. I've lost my money and time. Shame on you.

    INFOBUS Administrator of the 26.05.2020

    Dear Sanda.

    Sorry for all inconveniences.

    The carrier company has not informed us previously. So we were not able to inform you before departure time that there will be no bus.

    Money in full will be refunded to the account from which the payment was made.

    Thank you for using the system INFOBUS and look forward to further cooperation.

  • 1,0
    Venezia - Ljubljana

    Awful. Left us stranded at the airport. No refund offered. Do not use this company.

    INFOBUS Administrator of the 08.01.2019

    Hello!

    Dear INFOBUS customer,

    We apologize on behalf of our company and carrier company for this situation.

    Let us explain the role of our company in the process of passenger carriage.

    Please draw your attention to the fact that INFOBUS is a consolidated BusSystem, on the basis of which the tickets are sold by carriers from all over the world.

    INFOBUS provides system support and dispatching the carriers the same as the customers of the company, at the same time acts as a liaison between the customer and the carrier. We do our best to provide a decent service to the client and make the communication between the carrier and the passenger as effective as possible.

    We will do everything possible to prevent such a situation in the future.

    Please describe the situation in more detail on our mail info@infobus.eu Did you call on the contact phone numbers listed on the ticket? And where did you expect the bus? And we will send an appeal to the carrier

    Hope for understanding and futher cooperation.

    Phillip Brightmore08.01.2019

    Yes, I did all of that. The carrier company are not responding and Infobus are refusing to help. To anyone reading this I suggest you do not use either service. To do so risks being strandared and out of pocket.

    INFOBUS Administrator of the 08.01.2019

    According to the information from the carrier , bus was on landing at 11:51. Also, we were given a receipt for arrival/departure at/from the airport that confirms that the bus was there.

    We specify the possibility to use these tickets on a different date.

    Please specify the phone number from which you called to us? At the number specified in your order there are no calls on the day of departure.

  • 1,0
    Ljubljana - Venezia

    Awful service. Didn’t take us, paid for us to use another company instead but much later than we were meant to depart. Will not be using again.

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