DRD TURIZEM D.O.O
Feedbacks
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08.04.2021, 11:13
Yesterday I waited for over forty minutes for the bus at the Ljubjana station, I needed to get to Venice to catch a flight. Seeing that the bus was late I phoned the agency, who replied that the bus would not be running that day.
Yet I had paid for the ticket (25 euros, I took it on Infobus website) and the day before I had received confirmation with the travel details. At the last minute I found out, just by calling, that my trip would not be there and I had to improvise another way to get into Italy. The agency did not help me find other solutions.
Not reliable!
I want my money back.
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24.03.2021, 15:24
All good
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24.03.2021, 14:10
Very good
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07.09.2020, 15:56
The trip was smooth and on time. But we were concerned at the amount of time the driver spent on his mobile phone while motorway driving. And we didn't arrive at the designated place and we had to carry our bags half a mile.
Hello!
Please specify where you were taken in Ljubljana?
We were supposed to go to Hotel Grand Union. We were taken to the railway station
Thank you for information.
Your review has been sent to the carrier.
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26.05.2020, 12:22
I have been waiting for an hour...and the bus didn't come. I want my money back. I've lost my money and time. Shame on you.
Dear Sanda.
Sorry for all inconveniences.
The carrier company has not informed us previously. So we were not able to inform you before departure time that there will be no bus.
Money in full will be refunded to the account from which the payment was made.
Thank you for using the system INFOBUS and look forward to further cooperation.
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05.01.2019, 10:09
Awful. Left us stranded at the airport. No refund offered. Do not use this company.
Hello!
Dear INFOBUS customer,
We apologize on behalf of our company and carrier company for this situation.
Let us explain the role of our company in the process of passenger carriage.
Please draw your attention to the fact that INFOBUS is a consolidated BusSystem, on the basis of which the tickets are sold by carriers from all over the world.
INFOBUS provides system support and dispatching the carriers the same as the customers of the company, at the same time acts as a liaison between the customer and the carrier. We do our best to provide a decent service to the client and make the communication between the carrier and the passenger as effective as possible.
We will do everything possible to prevent such a situation in the future.
Please describe the situation in more detail on our mail info@infobus.eu Did you call on the contact phone numbers listed on the ticket? And where did you expect the bus? And we will send an appeal to the carrier
Hope for understanding and futher cooperation.
Yes, I did all of that. The carrier company are not responding and Infobus are refusing to help. To anyone reading this I suggest you do not use either service. To do so risks being strandared and out of pocket.
According to the information from the carrier , bus was on landing at 11:51. Also, we were given a receipt for arrival/departure at/from the airport that confirms that the bus was there.
We specify the possibility to use these tickets on a different date.
Please specify the phone number from which you called to us? At the number specified in your order there are no calls on the day of departure.
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26.08.2018, 11:28
Awful service. Didn’t take us, paid for us to use another company instead but much later than we were meant to depart. Will not be using again.
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22.06.2018, 12:20
We waited in the right spot (asked other drivers to ensure) from 30 mins before departure time until 1 hour after. The bus didn't show up. We received no email notifications and had to take a bus with another company.
Dear Michela,
Thank You for Your request.
We are very sorry, that this situation had happened. Unfortunatly, carrier didn't inform us about this case. You spoke with the carrier company. Our company always try to help clients and propose all variants, that available in our system.
From our part, we will do our best to avoid such situations in future.
Money will be refund to the card from which the payment was made.
Hope for understanding.