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  • Adults Over 12 y.o.
  • Childs From 2 to 12 y.o.
  • Infants Without seat
Time
Rating
Lenght
Price
Carrier ratings 1.6
Vehicle
Service staff
Price and quality
Total ratings: 5

Feedbacks

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  • Mestre - Ljubljana

    The trip was smooth and on time. But we were concerned at the amount of time the driver spent on his mobile phone while motorway driving. And we didn't arrive at the designated place and we had to carry our bags half a mile.

    08.09.2020 Administrator of the INFOBUS

    Hello!

    Please specify where you were taken in Ljubljana?

    08.09.2020 GIVEN

    We were supposed to go to Hotel Grand Union. We were taken to the railway station

    08.09.2020 Administrator of the INFOBUS

    Thank you for information.

    Your review has been sent to the carrier.

  • Trieste airport - Ljubljana

    I have been waiting for an hour...and the bus didn't come. I want my money back. I've lost my money and time. Shame on you.

    26.05.2020 Administrator of the INFOBUS

    Dear Sanda.

    Sorry for all inconveniences.

    The carrier company has not informed us previously. So we were not able to inform you before departure time that there will be no bus.

    Money in full will be refunded to the account from which the payment was made.

    Thank you for using the system INFOBUS and look forward to further cooperation.

  • Venezia - Ljubljana

    Awful. Left us stranded at the airport. No refund offered. Do not use this company.

    08.01.2019 Administrator of the INFOBUS

    Hello!

    Dear INFOBUS customer,

    We apologize on behalf of our company and carrier company for this situation.

    Let us explain the role of our company in the process of passenger carriage.

    Please draw your attention to the fact that INFOBUS is a consolidated BusSystem, on the basis of which the tickets are sold by carriers from all over the world.

    INFOBUS provides system support and dispatching the carriers the same as the customers of the company, at the same time acts as a liaison between the customer and the carrier. We do our best to provide a decent service to the client and make the communication between the carrier and the passenger as effective as possible.

    We will do everything possible to prevent such a situation in the future.

    Please describe the situation in more detail on our mail info@infobus.eu Did you call on the contact phone numbers listed on the ticket? And where did you expect the bus? And we will send an appeal to the carrier

    Hope for understanding and futher cooperation.

    08.01.2019 Phillip Brightmore

    Yes, I did all of that. The carrier company are not responding and Infobus are refusing to help. To anyone reading this I suggest you do not use either service. To do so risks being strandared and out of pocket.

    08.01.2019 Administrator of the INFOBUS

    According to the information from the carrier , bus was on landing at 11:51. Also, we were given a receipt for arrival/departure at/from the airport that confirms that the bus was there.

    We specify the possibility to use these tickets on a different date.

    Please specify the phone number from which you called to us? At the number specified in your order there are no calls on the day of departure.

  • Ljubljana - Venezia

    Awful service. Didn’t take us, paid for us to use another company instead but much later than we were meant to depart. Will not be using again.

  • Venezia - Ljubljana

    We waited in the right spot (asked other drivers to ensure) from 30 mins before departure time until 1 hour after. The bus didn't show up. We received no email notifications and had to take a bus with another company.

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