Carrier reviews Е. Лайн-Тур (ФОП Савчук Р. В.)

Great service, great people

I had two issues. 1st: the bus was 2 hours and a half late. I needed it to be in time to complete some tasks before the end of the day of my arrival, but I wasn't able to do so because the bus arrived at 5 in the morning instead of arriving at 2.30 I also had to wait two and a half hours in the night at a gas station. 2nd: the journey changed last-minute and the update was sent only via Viber. What if someone doesen't have Viber? I lost the update, so I didn't know anything about the change of plans. The tickets arrived via mail, so I expected any update to be notified in the same way. The bus was overall okay and the price quite reasonable. But the management of the journey was horrible.

Mam așteptat că autobuzul să fi fost la autogară, dar de fapt a fost departe în afară orașului

Great 👍 👌 thank you 👍

Ok!

Awful communication with the passengers. The bus departure time from Kyiv was shifted for 4 hours ahead!!! that was 7 am instead of 11 am specified on the e-ticket. As I was coming to Kyiv from Chernihiv, this was really shocking and stressful as I was not informed about the possible change of the scheduled time in the email with my tickets, and therefore was not expecting changes and was not checking emails for this. I hardly ever got to this bus using taxi which cost me a fortune and did not let me sleep as had to book this taxi at 3.30 am for getting the bus. On the way back, I was waiting for the bus at Bucharest OTP airport for more than an hour calling the driver without response. Then after my friend from another country called the tour company in Ukraine, they advised that the communication is through their phone number on Viber. The meeting point appeared to be different from that specified on the map on the ticket. It was very stressful.

Modern busses, helpful crew. Departure times changed frequently, but 36 hours before I received the exact time and vehicle registration number. On the bus everything was comfortable. More leg room than other companies. Very happy. This is the best service between Ukraine and Bulgaria. To those people that complain about departure times. Due to the war buses from all companies display 'Irregular Service'. On a previous trip with this company my bus turned around to collect a passenger that was delayed. You will not get this with an airline.

Terrible company. I ordered a bus ticket via E.LineTour from Suceava airport to Ivano-Frankivsk with a connection in Chernivtsi, it never showed up at the location specified on google maps at the time that was written on my ticket. On top of that, I tried catching another bus from the airport to Chernivtsi in order to make it to the connecting bus, again at the time specified on the ticket. I called Infobus and they tell me that bus departed from Chernivtsi a while ago, so I had to take a train instead. I requested a refund and the company denied it, saying "We have received an official response from the carrier. According to the information provided, the bus was presented for boarding at the airport on time and departed according to the schedule. Unfortunately, you did not use the ticket, and the flight took place in full. In this regard, the carrier refuses to refund the ticket." This is simply false. They also claim that the carrier sent me information about the trip on Viber - there were never, at any point, any instructions saying that I was supposed to use Viber for this trip. Insanity. Overall, this is deeply unprofessional. If I buy a bus ticket and I wait at the departure location and time, the bus is supposed to be there. I should not have to magically know to follow instructions that I was never given. Based on the reviews, this is a very common occurrence, and I strongly advise anyone planning on travel to avoid this carrier at all costs, unless you want to lose a lot of money paying for a service that you will never receive.

Really bad company, my friend and I bought two tickets from Bucharest to Khmelnitsky, and they changed our tickets, bringing his ahead of time even before he landed in Bucharest, and mine were delayed overnight, and they refused to bring us a replacement bus,

Foarte dezamăgitor -oameni au urcat în bus de la ora 21:20 la București și au ajuns la graniță la ora 03:00 fără nici o oprire la baie . Nu s-a gândit nimeni ca controlul la granița poate dura orele . Nu s-a gândit nimeni să îi lase pe oameni să meargă la baie înainte de graniță . La graniță au stat 7 h. 12 h oameni au stat fără baie în bus până au trecut granița cu Ucraina .