Recenze cestujicích o dopravci

Lielisks ceļojums, pilnībā apmierināts ar apkalpošanu un komfortu.

Véhicule 1H30 en retard à l'arrivée au château de Vincennes (Paris). Retard certainement dû aux contrôles exceptionnels de police (Pologne et Allemagne), mais aussi à sa limitation de vitesse à 100 Km/h alors qu'il aurait pu rouler à 130 km/h (au moins en France). Exceptés ces légers désagréments, le voyage s'est bien passé avec les salariés du bus qui sont agréables et professionnels.

Zpoždění vlak 3,5 hodiny dne 29.12.2025 EN 443

výborné, lacno a komfortné .

A ´l'heure, chauffeur sympa et service 10! Nous trouvons que le service a été parfait, mille merci!

Záchody nejsou funkční. Kávu nikdo nenabízel, cestující v autobuse si o ni museli sami říkat. Servis v autobuse je na nule – minimálně voda nebyla k dispozici. 👍🤷

Všechno bylo v pohodě

Pánové perfektně odvedli svojí práci

Dear Neobus Customer Service,

I am writing to submit a formal complaint regarding my journey with Neobus on the route Warsaw Chopin Airport – Medyka, which was sold and indicated on my ticket as a direct trip, with no transfers mentioned.

During the journey, in Rzeszów, the drivers informed passengers — only shortly before departure — that we had to change buses to another one going to Medyka. There was no prior notification about this transfer. Moreover, the information was provided only in Polish, without any English explanation, which is unacceptable for an international route.

When I asked the drivers where my luggage (suitcases) was and whether it was still in the original bus, I was told that my bags had already been transferred to the other bus. However, after approaching the second bus, I discovered that my luggage was not there.

I returned to the first bus and requested that the luggage compartment be opened so I could retrieve my suitcases. At that point, the drivers laughed at the situation, and showed no willingness to help, not even with handling the luggage. Their behavior was unprofessional, disrespectful, and unacceptable.

I believe my passenger rights were seriously violated, including:

Misleading information regarding a “direct” route;

Lack of advance and clear communication about a transfer;

Poor organization and handling of passenger luggage;

Inappropriate and disrespectful behavior by staff.

I kindly request:

An official explanation of this incident;

An internal investigation into the drivers’ conduct;

Information on the measures Neobus will take to prevent such situations in the future;

Consideration of compensation for the stress and inconvenience caused.

I expect a formal response within a reasonable timeframe.

Best regards,

Yaryna Yanishevska

Apkalpošana Lori forša