Carrier reviews ПП "АВТОЕКСПРЕС-ДНІПРО" / АВТОЕКСПРЕС-ДНІПРО ПП

Good afternoon!

Thank you for sharing your experience. We understand how important it is to receive exactly the service you chose when making a purchase - with a direct route and Wi-Fi.

The information about the route, transfers, and additional services (Wi-Fi, bus type, etc.) on our website is provided directly by the carrier. Sometimes, due to technical or organizational reasons, the carrier is forced to replace the vehicle or arrange a transfer. Unfortunately, in this case, the bus was replaced with a less comfortable one, and there was also a transfer that was not communicated in advance.

We will contact the carrier to verify the accuracy of the information on the website and, in the event of such changes, will update the information to avoid similar misunderstandings in the future.

We apologize for the inconvenience.

We value each of our customers, and to show our appreciation, as an apology from our company, bonus points have been credited to your customer card. You can use them as a discount for future purchases (for trips with any carrier).

We wish you only comfortable and pleasant trips in the future!

Sincerely, INFOBUS!

I have owned my own business and I understand what it means to take responsibility for my subcontractors. I paid my money to YOU -- not the carrier. If they screw up, you should stop using them! I have figured out the scam you operate. You don't reveal the actual bus company when you sell the tickets, thus making it impossible for the customer to check reviews. You can use cutrate carriers, who hide behind you. They can provide lousy service and when we complain, you just say, "It's not my fault. Sorry the carrier screwed you over." The ANONYMOUS carrier. I paid YOU for WiFi. I paid YOU for a direct ticket. If it was my business, I would refund the customer's money and fire the carrier.

But that's not how your scam operates, is it.

We do not absolve ourselves of responsibility and, as previously reported, we will contact the carrier to clarify the relevance of the declared services. If it turns out that the changes are permanent, and not one-time due to technical reasons, we will update the information on the site to avoid similar situations in the future.

Regarding the choice of carrier - when purchasing a ticket on our site or through the application, the name of the carrier company and its rating are displayed at the bottom under the flight. By clicking on the name, you can read the reviews of passengers. This information is open and not hidden.

Sincerely, INFOBUS!

I stand corrected. The carrier name is indeed displayed, and is a link to the customer reviews on infobus.eu. I was wrong. Feel free to remove my second response, if I am unable to do so myself. Apologies. I stand by my annoyance with the transfer and the lack of WiFi.

Good afternoon!

We are truly sorry that your trip turned out to be unpleasant and caused additional expenses and inconvenience. It is especially unfortunate that the driver did not stop at the final stop indicated on the ticket and responded inappropriately to your questions.

Your request is currently under review by the carrier. As soon as we receive an official response, we will be sure to inform you.

We will do everything possible to provide you with a response as soon as possible.

Best regards, INFOBUS!