It was an awful experience. We booked our tickets online from Prague to Carlovy Vary, we went there everything was Ok BUT in the return ,there was no bus for us.We were waiting for one hour, we found one bus driver there of the same company and he told us that we were in the correct place, but maybe our bus was late. There was nobody in the terminal to inform us about the reason of being left there without any notice,not even an email - in case of any change or cancel of our booking. We stayed there in the chilling cold finding a way to get back to Prague. It's really a pity..
Everything was just excellent
The trains were clean and comfortable and the staff were helpful, the food was great
Fantastic trip as I was sitting in the front seat!
Usachova
The trip was comfortable and nice, but there were a few points that didn't make it perfect. First of all, the screen on one of the two seats that we were occupying didn't work. Also, we bought a pair of headphones to use them on the screen that worked to watch a movie, but they didn't work either. Finally, I'd like to suggest that it would be quite helpful if the driver could say through the speakers of the coach where the next stop is, as people who are not from the area can find themselves a bit lost, as it happenet to us and a few other passengers.
super
On time.Excellent ride. Great value.
Other than being a bit late (10,15minutes, not a lot) everything was great!
Very comfortable journey. Great service on the train.
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Good afternoon!
We understand how much inconvenience this situation has caused you, and we are very sorry that you had to face this. Unfortunately, we have not received any information from the carrier regarding the flight's cancellation or changes.
We see that you have already contacted our support team. We have already sent a request to the carrier to clarify the details of the situation and refund. As soon as we receive a response, we will notify you by email.
We apologize for any inconvenience and thank you for your understanding.
Best regards, INFOBUS!