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Dear Sir/Madam,

I am writing to formally complain about the service scheduled on December 20 on the route from Bucharest to Veliko Tarnovo at 22:00.

I did not receive any service from your company on that date. I was present at the bus stop from 21:00 until 02:30, but the bus never arrived. No information or notification was provided regarding any delay, cancellation, or change of schedule.

As a result, I was left waiting in the cold for several hours. Eventually, I had no alternative but to take a taxi. The taxi fare was 150 EUR, shared among three passengers.

I am attaching my ticket for your reference. Given that the service was not provided and no communication was made, I request an urgent refund of the full ticket price.

I expect your prompt response and resolution of this matter.

You are a terrible company! Have never seen such an irresponsibility in my life.

Yours sincerely,

Elene Tsatsua

The travel was amazing, but the toilet was disgusting

Anti-Semitic drivers hate Jews

The bus picked up one hour later than scheduled but we arrived at our destination on time. The communication with the driver via WhatsApp was also very good. Overall, I recommend!

The worst possible trip, the delay of the trip was almost 7 hours because of the border in Ukraine, but they did not manage even to warn about delay with sms.

I was wary of the reviews, but the experience was very positive. The bus was new-ish, had USB ports to charge electronics, and was equipped with Starlink internet. Overall, no issues with the bus and staff. One comment I want to make is that I booked a direct route but was told to transfer to another bus in Odessa. It was not a major problem, but it would have been helpful if that had been clear in the booking.

Întârziere o oră. Ar trebui anunțată. M-am îngrijorat. Altfel, am ajuns foarte bine la destinație.

שירות היה טוב מאוד האוטובוס טעון שיפור משמעותי

לא ההלו אותי לאוטובוס בסוף הבינו את הטעות שלחו אותי אם אוטובוס אחר בסוף במקום 16 שעות לקח לו 226 שעות פיספסטי את הטיסה שהיתה ב5.50

נשארתי אם ילד יושן על הרצפה בשדה התעופה עכשיו אני קניתי כרטיס מבולגריה מסופיה לישראל אני צריך עכשיו למצוא אוטובוס לבולגריה חוויה מזעזעת פשוט סיוט אני הטיסה שלי מחר מסופיה בשעה 6 בערב מקווה למצוא תחבורה לשם

The bus was clean, comfortable and showed up almost on time at the scheduled location. It is worth recommending to everyone