• Adults Over 12 y.o.
  • Childs From 2 to 12 y.o.
  • Infants Without seat
Time
Rating
Lenght
Price
Carrier ratings 3.42
Vehicle
Service staff
Price and quality
Total ratings: 40

Feedbacks

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  • Kyiv - Kraków

    The drivers were so gentle and friendly. Thank you for everything.

  • Lviv - Warszawa

    I was waiting in the car park of Lviv railway station. The dispatcher assured me rudely that the bus would come there. i was concerned because I seemed to be the only traveller. I caught sight of a P-Trans bus leaving. I ran to it waiving my ticket. The pick up point was somewhere else. There was a map with directions in Polish attached to my ticket, which i could not interpret. The drivers were efficient.

    26.07.2019 Administrator of the INFOBUS

    Dear Kate,

    We are sorry you had trouble with landing

    The departure place what was indicated in ticket: luggage space near the Railway Station.

    Please specify what dispatcher told you about the parking?

    27.07.2019 Kate

    The dispatcher indicated by a waive of his hand that the bus would come to the car park where I was standing and got angry with me when I questioned him again. (Which I did because there were no other passengers for the bus at the location). "Luggage space" is not the name of a location in English. Does it mean "by the left luggage office" or something like that? I did find a map with the ticket, which I should have analysed more carefully. I realise the ongoing buidling works are causing a problem, but there was no one to ask except the dispatcher, who should surely have known if he had taken the trouble to look at my ticket properly.

    30.07.2019 Administrator of the INFOBUS

    Please specify it was dispatcher at the box office of train station? In the parking? You did not call the phone numbers listed in the tickets?

    30.07.2019 Kate

    It was the dispatcher who was in the office in the cabin in the parking area next to the cashiers. I did not call anyone because I would not expect to find anyone who could speak English and after all "the dispatcher should know"

    31.07.2019 Administrator of the INFOBUS

    We do not have cooperation with station ticket offices and their dispatchers.

    Therefore, we can not be responsible for their words or actions.

    We cooperate with carriers directly.

    Please note that in your ticket was indicated phone numbers to drivers and to INFOBUS support team.

    Our support team works around the clock, we speak English and are always happy to help our clients.

    Hopefully, such negative situations will not be repeated in the future.

    Sincerely yours,

    INFOBUS!

  • Ivano-Frankivsk - Warszawa

    A very bad company. On the ticket there was a bad adress, so I hardly catch my bus. Not enought space for legs, not comfortable seats, very hot and dirty. I don't reccomend.

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