comvia bus will not see me as a customet again.
the bus was nearly an hour late and then it was not comvia who arived, but a different carrier.
no-one informed us that the bus will be late or that it will be a from different company.
as a foreigner not understanding polish or russian i did not have any communication any understanding any knowledge of what was happening. comvia let me down when i trusted them
the bus had no toilet or aircon. which is extremely uncomfortable dor the lenght of the trip as we traveled for 11 hours. the bus was in bad state of repair as the clutch did not work and the driver had to start in 1st gear every time. i know this cause i used to drive trucks.
just accros the boarder we were moved over to another bus.
again as an international company one would expect some communication or information but not one representative of the busline spoke english dutch, deutch or anything but polsish and russian.
again the customets had to load bagage themselves while the employees barked orders which were foreign to me. no assistance and o client service.
this bus line should not travel internationaly if they can not meet then basic needs of international travelers which would be communication and client service.
rating is 0. unfortunately i am requiered to give a star
you did not use the Comvia Bus bus, but the second partner's bus on the Prague-Minsk line (the Belarusian company INTAKS). Still, I apologize and thank you for your comments. I'm sending your rating to a Belarusian partner.
The Comvia bus runs from Prague to Minsk on Saturday, Wednesday and Friday. The SETRA 415 GT-HD or Mercedes Travego buses (2 years old) run on the line, all fully functional. Buses have toilets for emergency use, not for normal use. In the current weather, it is not possible to keep the toilets in the buses hygienically undamaged during the journey. It is not possible to dispose of them and disinfect them during the journey between Prague and Minsk, and in the case of normal use, the toilet in the bus is uncomfortable. I believe that if you used our services, you would not have to give a negative assessment.
I have to say the trip was pretty bad. The bus was old and at one point we had to push it to get it going again. The air conditioning was being turned on and off by the driver so it was pretty warm on the bus, plus the bathroom was not functioning.
I would not book with this company again in the future.
I'm sending your rating to Belarusian carriers. Thank you for your comments.
The service was really bad. The driver was really rude to me and my girlfriend.nobody understood English. We will never take a bus with this company again! Rating: -100
Sorry, unfortunately the transport was provided by the Belarusian bus. However, we apologize. We have no influence on the quality of their services. Your assessment will be sent to the Belarusian carrier.
Disgusting. Incompetence. Bad maintenance resulting in breakdown. Hostile and incompetent driver. Formal complaint will be issued shortly. Avoid at all costs.
I was confused about the name on the bus, but the journey went as expected.
I would have liked to have Wifi available, especially in Belarus.
The delays at the Polish border affected everyone, that would deter me from repeating the journey.
The bus stopped frequently for 'comfort breaks'... (toilets, smoking, snacks, drinks)
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