Coronavirus (COVID-19): Travel Information

Due to measures being taken related to the Coronavirus (COVID-19) outbreak, expect disruptions and cancellations to transportation services.

 

Planning a trip?

 

If you plan to travel but haven’t yet booked your trip, we suggest checking the travel advice of your national or local authority before doing so. If you still need to travel, consider buying a refundable or flexible ticket for extra peace of mind.

 

Until the situation stabilizes, we recommend buying tickets with an OPEN date of travel.

Buying a ticket with an open date gives you the following options:

• Buy a ticket in advance;
• Ability to leave on the first open flight;
• Get information about the resumption of transportation in your chosen direction;
• When registering a ticket, choose the most suitable day for your trip.

In order to issue a ticket with an open date, when searching for flights in the calendar, select the item “Ticket with an open date”.

 

Please check recommendations from the World Health Organization (WHO) on how to stay healthy while travelling: here.

 

Current restrictions on movement by country

 

Country	Limitations	Notes
Ukraine	borders are closed before 31.05
Poland	borders are closed before 12.06
Czech Republic	borders open to students and businessmen	no entry for all foreigners; for all but those who have a residence permit in the republic
Armenia	borders are closed
Spain	borders are closed	entry closed except EU citizens
Germany	borders are closed	Citizens of the EU, UK, Iceland, Liechtenstein, Norway, Switzerland and foreigners who have a residence permit are allowed to enter the country
Italy	borders are closed before 03.06	limited country travel
Moldova	entry is prohibited to foreigners from countries where coronavirus is detected
Belarus	borders are open	14-day self-isolation requirement for arrivals in the country
Georgia	borders are closed
Azerbaijan	borders are closed	for unlimited time, long-distance travel restrictions
Austria	borders are closed	Citizens of the EU, UK, Iceland, Liechtenstein, Norway, Switzerland and foreigners who have a residence permit are allowed to enter the country
Slovenia	borders are closed
Slovakia	borders are closed before 27.05	entry only for citizens of the country and foreigners who have a residence permit
Netherlands	borders are closed	entry closed except EU citizens
France	borders are closed	EU citizens who have a residence permit, transit passengers at airports are allowed to enter the country
Romania	borders are closed	Foreigners and stateless persons are prohibited from entering Romania, with the exception of transit, if it is organized by agreement with neighboring countries.
Bulgaria	borders are closed
Hungary	borders are closed before 15.06	Ukrainians and citizens of neighboring countries of Hungary, who return home through Hungary, are allowed to transit from 21:00 to 5:00 daily by any means of transport
Belgium	borders are closed
Lithuania	borders are closed before 09.06	foreigners are not allowed entry until 30.06, but transit is allowed, you can cross the border with Romania
Latvia	borders are closed before 31.05
Estonia	borders are closed before 31.05
Finland	borders are closed	entry closed except EU citizens
Croatia	borders are closed for an unlimited period
Switzerland	borders are closed
Luxembourg	unlimited quarantine
Russia	Entry into the country is closed for foreigners for an indefinite period. Travel between Russian regions is limited.	Entry to Russia does not apply to citizens of the CIS countries, Abkhazia and South Ossetia

 

Last update: 25/05/2020.

 

Important!

 

Before the trip, be sure to visit the website of the Ministry of Foreign Affairs of the country where you are going. And check out the current rules for visiting the country:

Czech Republic: http://www.szu.cz/tema/prevence/2019ncov or by the number of a specialized support line +420 724 810 106 or +420 725 191 367.

Ukraine: https://covid19.com.ua/#rec165642593 or by the number of a specialized support line +380 066 084 93 13

Belarus: http://minzdrav.gov.by/ru/dlya-belorusskikh-grazhdan/COVID-19/ or hotline phone +375(29) 156-85-65.
A hotline is open for Minsk residents +375(17) 334-34-68.

Poland: https://www.gov.pl/web/koronawirus

 

How can I return the bus ticket?

 

If you bought a ticket on the website or in the INFOBUS application, then you have 2 options:

 

1. Сhange your ticket to the "Open-ticket" status (if the carrier allows it).

Thus, your ticket will remain active and booked, and when the flights begin to run again, you just need to register tickets for the flight on our website.

In order to transfer the ticket to the "Open-ticket" status, please contact our call center.

2. To cancel a ticket due to the current situation - tickets will be returned only when contacting our customer service - https://infobus.eu/en/contacts.

 

How can I return the railway ticket?

 

-when paying in cash at the offices of the company:

KR Railway tickets can be returned only at the ticket offices of railway stations of Ukraine. The money will be returned directly to the ticket office of the station.

-when paying with a credit card on the website:

To return UKR Railways tickets, it is necessary to contact any ticket office of the railway station in Ukraine. At the box office you will be given a receipt with the specified amount to be returned. The money will be returned to the card.

Russian Railways and railway tickets of European countries can be returned personally, as well as a bus ticket (by clicking the link in E-mail or in your personal account). 

 

How can I return the plane ticket?

 

Tickets will be returned only when contacting our customer service - https://infobus.eu/en/contacts.

 

Note:

Due to the high volume of emails we have been receiving regarding to the current suspensions of trips, our response time may be delayed.

We will answer your email as soon as possible.

We thank you for your patience and apologise for the inconvenience.