Due to measures being taken related to the Coronavirus (COVID-19) outbreak, expect disruptions and cancellations to transportation services.
Planning a trip?
If you plan to travel but haven’t yet booked your trip, we suggest checking the travel advice of your national or local authority before doing so. If you still need to travel, consider buying a refundable or flexible ticket for extra peace of mind.
Until the situation stabilizes, we recommend buying tickets with an OPEN date of travel.
Buying a ticket with an open date gives you the following options:
- Buy a ticket in advance;
- Ability to leave on the first open flight;
- Get information about the resumption of transportation in your chosen direction;
- When registering a ticket, choose the most suitable day for your trip.
In order to issue a ticket with an open date, when searching for flights in the calendar, select the item “Ticket with an open date”.
Please check recommendations from the World Health Organization (WHO) on how to stay healthy while travelling: here.
Countries that have closed their borders to foreigners:
Italy, Spain, Switzerland, Denmark, Austria, Russia, Romania, Estonia, Poland, Czech Republic, Slovenia, Moldova, Lithuania, Latvia.
Sale for all international flights between these countries is temporarily closed until 04/03/2020.
Finland will begin to restrict movement across borders at midnight on March 19th. These restrictions will remain in effect until mid-April.
Sweden has closed borders for foreigners since March 19.
Countries that have restricted domestic bus and train travel:
Ukraine - Limitation from 18/03/2020 to 24/04/2020
Last update: 26/03/2020.
Before the trip, be sure to visit the website of the Ministry of Foreign Affairs of the country where you are going. And check out the current rules for visiting the country:
Czech Republic: http://www.szu.cz/tema/prevence/2019ncov or by the number of a specialized support line +420 724 810 106 or +420 725 191 367.
Ukraine: https://covid19.com.ua/#rec165642593 or by the number of a specialized support line +380 066 084 93 13
Belarus: http://minzdrav.gov.by/ru/dlya-belorusskikh-grazhdan/COVID-19/ or hotline phone +375(29) 156-85-65.
A hotline is open for Minsk residents +375(17) 334-34-68.
How can I return the bus ticket?
If you bought a ticket on the website or in the INFOBUS application, then you have 2 options:
1. Сhange your ticket to the "Open-ticket" status (if the carrier allows it).
Thus, your ticket will remain active and booked, and when the flights begin to run again, you just need to register tickets for the flight on our website.
In order to transfer the ticket to the "Open-ticket" status, please contact our call center.
2. To cancel a ticket due to the current situation - tickets will be returned only when contacting our customer service - https://infobus.eu/en/contacts.
How can I return the railway ticket?
-when paying in cash at the offices of the company:
KR Railway tickets can be returned only at the ticket offices of railway stations of Ukraine. The money will be returned directly to the ticket office of the station.
-when paying with a credit card on the website:
To return UKR Railways tickets, it is necessary to contact any ticket office of the railway station in Ukraine. At the box office you will be given a receipt with the specified amount to be returned. The money will be returned to the card.
Russian Railways and railway tickets of European countries can be returned personally, as well as a bus ticket (by clicking the link in E-mail or in your personal account).
How can I return the plane ticket?
Tickets will be returned only when contacting our customer service - https://infobus.eu/en/contacts.
Due to the high volume of emails we have been receiving regarding to the current suspensions of trips, our response time may be delayed.
We will answer your email as soon as possible.
We thank you for your patience and apologise for the inconvenience.