Driver's right to refuse boarding: INFOBUS guidelines

Everyone thinks that if you have a ticket, you are guaranteed a ride. But what a great surprise when the driver refuses to let you board the bus! At first glance, it seems like an outrageous situation! But is it really so? Let's find out! ?

Under what conditions does the carrier reserve the right to refuse a passenger to travel?

1. A passenger in a state of alcohol or drug intoxication.
2. The passenger does not have enough documents to cross the border without any obstacles. You may think that this is not the carrier's problem, but it is not! Just imagine that a carrier can be fined from 3000 euros for one passenger who wants to enter the EU without any reason! Would you like to receive such a fine? We doubt it.
3. They may refuse if the information in the ticket does not match the documents. For example, a different last name or first name.
4. A passenger carries prohibited items in their luggage, or has too much luggage that cannot be placed in the luggage compartment of the bus. Believe us, it has happened.
5. The carrier prohibits the transportation of animals, and you came with them. Or there are no documents for a pet that you were previously allowed to take with you.
6. A person missed the bus and then caught up with it in a taxi and asked the bus to stop somewhere along the way.
7. Or, there are often cases when you are too lazy to go to the bus station because the bus is already going past your house, and the client wants to get off somewhere on the highway without informing the carrier.
8. The exchange form was not exchanged for a ticket. There is a small percentage of such tickets for trains and buses. However, on such form it is written in large letters that the tickets must be exchanged. Just not everyone reads it.

Remember, each problematic passenger adds an additional hour to the route. Therefore, before traveling, be sure to clarify all questions and don’t spoil the trip for yourself or other passengers.

And you can get answers from our round-the-clock support service.
INFOBUS, taking care of you.