I had a very bad experience with Deutsch Bahn bus service. I am a professional violinist and I was traveling from Prague to Munich. While showing her my ticket, the agent at the bus told me I must put my violin in the luggage compartment and that I could not bring it with me in the bus. This is absolutely impossible as my violin is very expensive and cannot be put in a bus as if it is regular luggage. Most bus companies in my experience will make an exception to their hand luggage size restrictions to accommodate musicians and their instruments. This was not the case with Deutsch Bahn. The agent told me (very rudely) that I was not allowed to have my violin with me. I asked her if the bus was full, or if there were still empty seats available. She said there were. I asked if I could purchase another seat on the bus for my violin, to which she got her face very close to mine, as if I could hear her, and said "No!". As a result, I could not board the bus and it left without me, leaving me to scramble to find a way to get to Munich before my concert there the next day. I understand very well that on the ticket there are stated size restrictions for hand luggage. But I've already had the experience with other bus companies where they will make an exception, or at least will allow me to purchase a place for my instrument. More disconcerting was this agent's behavior and manner towards me. Musicians beware Deutsch Bahn bus! I will never book with them again.
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