ArdaTur

I was very dissatisfied with the organization of this bus trip.

Firstly, the ticket did not clearly indicate which platform the bus would depart from or which seat was assigned to me. Traveling with a 5-year-old child and luggage, I had to figure out this information on my own.

I went to the office to ask for help, but they sent me to the main entrance, saying the bus would be there. When I approached the driver, showed my ticket, and asked if it was the correct bus, he told me to go back to the office. I returned to the office again, and they confirmed that it was indeed the right bus.

After that, I went back to the driver to ask about the seating. This time, he responded aggressively and told me I could sit wherever I wanted.

During the trip, at another bus station, a woman boarded with a ticket that had an assigned seat and asked another passenger to move because it was her seat. This created even more confusion about the seating system.

Overall, the lack of clear information, poor coordination between staff, and the driver’s rude behavior made the trip unnecessarily stressful, especially considering I was traveling with a young child.

Όλα ήταν μια χαρά εκτός ότι η τουαλέτα δεν δούλευε

Ardatur was not available from Izmir to Sofia. They cancelled the bus without any notification or the staff in Izmir was absolutely incompetent. I had to take another bus and change on the border to yet another one in order to arrive in Sofia on time. From Sofia to Budapest the bus started on time but arrived with 5 hours delay to Budapest.

All good

Absolutely inadequate drivers. One was talking by the telephone without Bluetooth very often paying no attention to the road, another made stopsfordutyfree shopping , for dinner, losing time and as result 2 hours late, I have to take taxi instead of metro.

All good.

All fine, travel on schedule, a flower was provided to every female traveller and food and snack to all passengers.

I traveled from Istanbul to Sofia, the driver did not know any language except than turkish and he was so unrespectful. My boyfriend asked him for help (in turkish) because my seat number was missing on my ticket and he replied so bad saying he is so busy and had a lot work. When I asked again (in english) a bit time later, he did not even looked at me and ofc, he did not helped on any of that. Finally another driver said me my seat number, he had a paper with all seat + passenger name. This other driver was nice, a normal person.

It is not about language barrier, it is about education (specially my bf spoke to him in turkish...)

Also they gave a little juice and little cake in bus, it was nice.

Left 10 minutes earlier in Thessaloniki , if one of the passenger didn’t help the driver to explain that we were still waiting for the bus in the station, we would wait another bus 10 hours.

Very good