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FAQ

You can do it on our website.
In the search menu you have to choose:
  • change the type of the vehicle to the airplane (in the folded version of the search chose the sign of the pole to see the types of the vehicles);
  • a departure city;
  • an arrival city;
  • date;
  • then press the button “search”;
  • between the proposed variants choose the most suitable for you with the help of the button “choose” and fill in the necessary information (name and surname of a passenger, phone number, e-mail address and type of a document, its number, date of birth, citizenship and sex, if needed);
  • after this several methods of payment will be proposed to you, and also a link for payment will be sent to your e-mail address with the additional information;
  • when your money reaches our account, the system automatically sends you the PDF-ticket with the route list that you need to print out;
  • The information about your booking is sent to your e-mail address.
  • At the top of the webpage you can press the button “cart”, where you will see the list with your orders.
  • You can find your order in your personal account.
  • You can use the link “My ticket” on the website and fill in the ticket number and the security code.
We need it to contact with passengers immediately in case of some changes in routes.
It is not necessary to print out the ticket. All the data has been already transferred to the global system. It is enough for you to have a passport.
  • For the airline tickets the mistake in names and surnames is not acceptable.
  • If you have made a mistake – send us an e-mail, indicating the number of your ticket and your problem.
  • You need to pay to change name and surname.
  • While buying a ticket, you need to indicate name and surname in Latin.
To change the date in the airline ticket, you need to address our Call Centre. In most airlines you need to pay for this service. For some tickets it is impossible to change the date.
To change the place of the departure or the arrival, you need to return the ticket and to buy a new one, for this you can address our Call Centre.

Have questions? Write to us

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